Camila Carcamo
Student
Tegucigalpa,Francisco Morazan
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Recepcionist
Mendez And Sanchez Law Firm
12.2023 - Current
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative
GrubHub/Altia Business
10.2019 - 02.2020
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Sales Agent
Travel Pass Group/Allied Global
11.2018 - 03.2019
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Bachelor of Science - Physical Therapy And Occupational Therapy
UNITEC
Tegucigalpa, Francisco Morazan 05.2001 -
GED -
New Generation Christian School
Tegucigalpa, Francisco Morazan 05.2001 -
Skills
Data Entry
undefinedTimeline
Recepcionist
Mendez And Sanchez Law Firm
12.2023 - Current
Customer Service Representative
GrubHub/Altia Business
10.2019 - 02.2020
Sales Agent
Travel Pass Group/Allied Global
11.2018 - 03.2019
Bachelor of Science - Physical Therapy And Occupational Therapy
UNITEC
05.2001 -
GED -
New Generation Christian School
05.2001 -
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