Sofia Mendez
Tegucigalpa,Francisco Morazan
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Mendez And Sanchez Law Firm
01.2023 - Current
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
Trainer
24-7 Intouch Contact Center
03.2021 - 08.2022
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Established open lines of communication with managers regarding employee growth opportunities after completing the program.
- Supported organizational objectives with help from existing employees.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Customer Service Representative
Startek
08.2019 - 02.2021
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Marketing -
Universidad Tecnologica De Honduras
Tegucigalpa, Honduras2026
Skills
- Business Administration
- Report Preparation
- Meeting Scheduling
- Sensitive information handling
- Microsoft Office
- Scheduling appointments
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Front Desk Receptionist
Mendez And Sanchez Law Firm
01.2023 - Current
Trainer
24-7 Intouch Contact Center
03.2021 - 08.2022
Customer Service Representative
Startek
08.2019 - 02.2021
Marketing -
Universidad Tecnologica De Honduras
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