Camila Carcamo
Tegucigalpa
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Developed strong communication and relationship-building skills in client-focused environment. Successfully handled customer inquiries, resolved conflicts, and maintained high levels of client satisfaction. Looking to transition these skills into new field, contributing to team and organizational success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
VA Client Relations Specialist
Soho Law Firm
07.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Built strong relationships with clients through effective communication and consistent followup.
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Resolved complex client issues through diligent research and collaboration with internal resources.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Recepcionist
Mendez And Sanchez Law Firm
12.2023 - Current
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative
GrubHub/Altia Business
10.2019 - 02.2020
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Sales Agent
Travel Pass Group/Allied Global
11.2018 - 03.2019
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Bachelor of Science - Physical Therapy And Occupational Therapy
UNITEC
12.2024
GED -
New Generation Christian School
06.2016
Skills
- Data Entry
- File Management
- Active Listening
- Problem-solving abilities
- Data inputting
- Document Management
- Exceptional communication
- Scheduling
Languages
Spanish
Native language
English
Proficient
C2
Timeline
VA Client Relations Specialist
Soho Law Firm
07.2024 - Current
Recepcionist
Mendez And Sanchez Law Firm
12.2023 - Current
Customer Service Representative
GrubHub/Altia Business
10.2019 - 02.2020
Sales Agent
Travel Pass Group/Allied Global
11.2018 - 03.2019
GED -
New Generation Christian School
Bachelor of Science - Physical Therapy And Occupational Therapy
UNITEC
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