RUBEN ANTONIO LOZANO LOPEZ
San Pedro Sula,CR
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Support Specialist II
PartnerHero
San Pedro Sula, Departamento de Cortes
2023.12 - Current
Provider Operations Specialist II
PartnerHero
San Pedro Sula, Departamento de Cortes
2023.02 - 2023.11
Customer Support Specialist
PartnerHero
San Pedro Sula, Departamento de Cortes
2022.12 - 2023.02
Customer Service Agent
Concentrix
San Pedro Sula, Departamento de Cortes
2022.02 - 2022.06
Education
BACHELOR OF SCIENCE AND HUMANITIES -
INSTITUTO EXPERIMENTAL LA SALLE
San Pedro Sula 2018.02 - 2019.11
Skills
Active listening
Customer service excellence
Problem-solving abilities
Time management
Excellent communication
Ticket management
Product knowledge
Call center experience
Salesforce
Aptitudes
- Responsibility and perseverance
- Assertive communication and conflict resolution
- Cross-functional team collaboration
- Critical thinking and analytical skills
- Learning new technologies or skills quickly
Timeline
Customer Support Specialist II
PartnerHero
2023.12 - Current
Provider Operations Specialist II
PartnerHero
2023.02 - 2023.11
Customer Support Specialist
PartnerHero
2022.12 - 2023.02
Customer Service Agent
Concentrix
2022.02 - 2022.06
BACHELOR OF SCIENCE AND HUMANITIES -
INSTITUTO EXPERIMENTAL LA SALLE
2018.02 - 2019.11