Summary
Overview
Work History
Education
Skills
Aptitudes
Timeline
Generic

RUBEN ANTONIO LOZANO LOPEZ

San Pedro Sula,CR

Summary

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Customer Support Specialist II

PartnerHero
San Pedro Sula, Departamento de Cortes
12.2023 - Current

Provider Operations Specialist II

PartnerHero
San Pedro Sula, Departamento de Cortes
02.2023 - 11.2023

Customer Support Specialist

PartnerHero
San Pedro Sula, Departamento de Cortes
12.2022 - 02.2023

Customer Service Agent

Concentrix
San Pedro Sula, Departamento de Cortes
02.2022 - 06.2022

Education

BACHELOR OF SCIENCE AND HUMANITIES -

INSTITUTO EXPERIMENTAL LA SALLE
San Pedro Sula
02.2018 - 11.2019

Skills

Active listening

Customer service excellence

Problem-solving abilities

Time management

Excellent communication

Ticket management

Product knowledge

Call center experience

Salesforce

Aptitudes

  • Responsibility and perseverance
  • Assertive communication and conflict resolution
  • Cross-functional team collaboration
  • Critical thinking and analytical skills
  • Learning new technologies or skills quickly

Timeline

Customer Support Specialist II

PartnerHero
12.2023 - Current

Provider Operations Specialist II

PartnerHero
02.2023 - 11.2023

Customer Support Specialist

PartnerHero
12.2022 - 02.2023

Customer Service Agent

Concentrix
02.2022 - 06.2022

BACHELOR OF SCIENCE AND HUMANITIES -

INSTITUTO EXPERIMENTAL LA SALLE
02.2018 - 11.2019
RUBEN ANTONIO LOZANO LOPEZ