Tania Montserrat Discua Machado
San Pedro Sula,Honduras
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist II
Partnerhero
San Pedro Sula, Cortes
11.2024 - 01.2025
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Processed customer account changes with proprietary software.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Teacher
Albert Einstein Institution
San Pedro Sula, Cortes
06.2023 - 10.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey
Customer Service Representative
Allied Global
San Pedro Sula, Cortes
07.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Responded to customer requests for products, services, and company information
Education
BBA - Teacher
Universidad Pedagógica Francisco Morazan
San Pedro Sula, Honduras07.2027
J.D. - 2 Years And A Half
Universidad De San Pedro Sula
San Pedro Sula, Honduras01.2027
Skills
- Customer service excellence
- Time management
- Decision-making
- Active listening
- Empathy and patience
- Stress management
- Complaint handling
- Payment processing
- CRM software
- Help desk support
- Email communication
- Multitasking and organization
Timeline
Customer Support Specialist II
Partnerhero
11.2024 - 01.2025
Teacher
Albert Einstein Institution
06.2023 - 10.2024
Customer Service Representative
Allied Global
07.2022 - 01.2023
BBA - Teacher
Universidad Pedagógica Francisco Morazan
J.D. - 2 Years And A Half
Universidad De San Pedro Sula
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