Piches Warren
San Pedro Sula ,Honduras
Summary
• To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Infinity Bay Spa & Beach Resort
Isla De La Bahia Roatan
01.2024 - 05.2024
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Logistics Fleet Specialist
Intouch Cx
San Pedro Sula
11.2022 - 12.2023
- Monitor which trailers are damaged and need repair or replacement
- Managed real time tracking of all the trailers and handle all active damage by rerouting the trailers to the nearest maintenance shop and/or offer 24/7 roadside assistance to the carriers to ensure delivery or pick up on time.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Collections Agent
KM2 Solutions
San Pedro Sula
07.2020 - 08.2022
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Client Support Specialist
Concentrix
San Pedro Sula
03.2019 - 09.2019
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Sales Specialist
Cigar Factory
Isla De La Bahía Roatan
08.2018 - 02.2019
- Determined customer needs and interests to recommend Product or Service to customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Science And Humanities
Instituto IHER
Skills
Time management
Customer service
Attention to detail
Problem solving
Experience in CRM systems, Sales force CACS, Opera and Cloudbeds
Reference
Chico Hernández +504 9440-3818
Karen Romero +504 8924-9237
Timeline
Front Desk Receptionist
Infinity Bay Spa & Beach Resort
01.2024 - 05.2024
Logistics Fleet Specialist
Intouch Cx
11.2022 - 12.2023
Collections Agent
KM2 Solutions
07.2020 - 08.2022
Client Support Specialist
Concentrix
03.2019 - 09.2019
Customer Service Sales Specialist
Cigar Factory
08.2018 - 02.2019
Science And Humanities
Instituto IHER