Piches Warren
San Pedro Sula ,Honduras
Summary
• To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Infinity Bay Spa & Beach Resort
Isla De La Bahia Roatan
2024.01 - 2024.05
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Logistics Fleet Specialist
Intouch Cx
San Pedro Sula
2022.11 - 2023.12
- Monitor which trailers are damaged and need repair or replacement
- Managed real time tracking of all the trailers and handle all active damage by rerouting the trailers to the nearest maintenance shop and/or offer 24/7 roadside assistance to the carriers to ensure delivery or pick up on time.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Collections Agent
KM2 Solutions
San Pedro Sula
2020.07 - 2022.08
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
Client Support Specialist
Concentrix
San Pedro Sula
2019.03 - 2019.09
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Sales Specialist
Cigar Factory
Isla De La Bahía Roatan
2018.08 - 2019.02
- Determined customer needs and interests to recommend Product or Service to customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Delivered superior customer service to retain existing customers and attract future customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Science And Humanities
Instituto IHER
Skills
Time management
Reference
Chico Hernández +504 9440-3818
Karen Romero +504 8924-9237
Timeline
Front Desk Receptionist
Infinity Bay Spa & Beach Resort
2024.01 - 2024.05
Logistics Fleet Specialist
Intouch Cx
2022.11 - 2023.12
Collections Agent
KM2 Solutions
2020.07 - 2022.08
Client Support Specialist
Concentrix
2019.03 - 2019.09
Customer Service Sales Specialist
Cigar Factory
2018.08 - 2019.02
Science And Humanities
Instituto IHER
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