Julie Nuñez
La Ceiba
Summary
Versatile professional with a proven track record at Teleperformance Honduras, excelling in operations management and relationship building. Demonstrated ability to enhance patient and customer understanding, achieving top performance metrics. Skilled in multitasking and active listening, adept at fostering strong team engagement and exceeding expectations with minimal supervision.
Overview
6
6
years of professional experience
Work History
Teleperformance Honduras
Medical Interpreter
10.2022 - 05.2023
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
Teleperformance Honduras
Customer Service Agent
12.2021 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Agency VA
Virtual Assistant
05.2021 - Current
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Completed business correspondence, transcription, and data entry.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Worldwide Contact Center
Health Insurance Agent
02.2020 - 04.2021
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
La Ceiba Bilingual School
First Grade Teacher's Assistant
06.2019 - 01.2020
- Maintained accurate records of attendance, grades, lesson plans, and other required documentation for administrative purposes.
- Enhanced language skills of students by implementing bilingual teaching methods and materials.
- Improved parent-teacher communication by providing regular updates on student progress and organizing parent-teacher conferences.
Education
Science And Humanities -
La Ceiba Bilingual School
La Ceiba, Honduras06-2019
Skills
- Relationship building
- Parent-teacher communication
- Operations management
- Customer service
- Multitasking Abilities
- Active listening
- Verbal and written communication
- Patience and persistence
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teleperformance Honduras
Medical Interpreter
10.2022 - 05.2023
Teleperformance Honduras
Customer Service Agent
12.2021 - 10.2022
Agency VA
Virtual Assistant
05.2021 - Current
Worldwide Contact Center
Health Insurance Agent
02.2020 - 04.2021
La Ceiba Bilingual School
First Grade Teacher's Assistant
06.2019 - 01.2020
Science And Humanities -
La Ceiba Bilingual School
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