Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolanda Judith Rivas

Tegucigalpa

Summary

Highly organized and dependable candidate with a positive attitude. Adept at managing multiple priorities, possessing excellent communication skills, and a strong willingness to learn. Poised to contribute to team success and achieve positive results. Ready to take on added responsibilities to meet team goals, tackle new challenges, and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Manager

IBEX Global
06.2023 - Current
  • Led agent relations through effective communication, coaching, and development.
  • Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of calls and employee motivation.
  • Successfully managed budgets and allocated resources to maximize productivity.

Sales Agent

Red Roof Inn Account/ IBEX
05.2022 - Current
  • Received from 40 to 70 calls per day to help customer with the logistical process for a reservation.
  • Coordinate and adapt to the customer request for their own reservation for future dates from 1 month to 12 months.

Customer Service Agent

Google nest account/ 24/7 INTOUCH
09.2021 - 12.2021
  • Technical support with Google technology app and device during a 9 hours shift.
  • Managed support for configuration and maintenance of house Google technology devices assisting at least 25 customers per shift.

Customer Service agent

Walmart account/ Startek
10.2018 - 06.2019
  • Managed under back-to-back 9 hours shift receiving 70 calls per day for customer service issue.
  • Coordinated logistics to be able to provide the service required to the customer to make delivery on time, the solution given in 5 business days deadline.
  • Analyzed the situation of customers to provide the best resolution and an error while purchasing broken items or delay orders in 6 minutes average handle time calls.

Education

Bachelor's of Communication -

Brigham Young University - Idaho
Rexburg, Idaho
06-2026

Bachelor of Psychology -

Universidad Autonoma De Honduras
06-2026

High School Diploma -

Instituto Privado Tecnologico Valle De Angeles
Tegucigalpa, Honduras
12.2017

Skills

  • Graphic design
  • Team leadership
  • Customer service
  • Documentation and reporting
  • Performance coaching
  • Employee development
  • Performance evaluations
  • Multitasking

Certification

  • Graphic Design, CAM Lifting Generations - 2018
  • Web development, CAM Lifting Generations - 2018
  • Life Skills, Pathway Connect - 2021
  • Professional Skills, Pathway Connect - 2021

Timeline

Team Manager

IBEX Global
06.2023 - Current

Sales Agent

Red Roof Inn Account/ IBEX
05.2022 - Current

Customer Service Agent

Google nest account/ 24/7 INTOUCH
09.2021 - 12.2021

Customer Service agent

Walmart account/ Startek
10.2018 - 06.2019

Bachelor's of Communication -

Brigham Young University - Idaho

Bachelor of Psychology -

Universidad Autonoma De Honduras

High School Diploma -

Instituto Privado Tecnologico Valle De Angeles

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Yolanda Judith Rivas