Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yin Leroy Melgar Cobos

Remote

Summary

Results-driven collaborator with extensive experience in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-focused Data Analyst knowledgeable in data warehousing, process validation, and business needs analysis. Proven ability to understand customer requirements and translate them into actionable project plans. Experienced in data analysis, statistical modeling, and business intelligence tools, utilizing analytical skills to identify trends and provide actionable insights that support business decisions. Qualified Data Analyst with a solid background in analysis and problem-solving, demonstrating a track record of identifying inefficiencies and implementing solutions that improve operational performance. Skilled in managing and breaking down large volumes of information to proactively address issues affecting business success. Expert with many years of experience enhancing operations for organizations through information systems solutions, transforming business goals related to growth and efficiency improvements into new system designs. Professional customer service expert known for designing and delivering effective training programs that improve team performance and service standards. Skilled in developing tailored training strategies to meet diverse learner needs and foster continuous improvement in customer satisfaction. A collaborative team player with a strong focus on achieving results through effective communication and problem-solving skills.

Overview

3
3
Languages
2026
2026
years of professional experience

Work History

Customer Service Representative, Trainer, Floor Support, Team Leader, Upsales

Xfinity
  • Company Overview: Telecommunications - USA
  • Provided customer support and technical assistance for billing and telecommunications services.
  • Led and coordinated teams to improve sales and customer satisfaction.
  • Conducted regular assessments of trainee progress, providing feedback and coaching as needed for continuous improvement.
  • Managed additional sales for cable TV, internet, mobile phone, and home security services.
  • Boosted overall team productivity by identifying individual strengths within the group and assigning relevant tasks accordingly during training sessions.
  • Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
  • Evaluated existing training programs against company goals and objectives, making necessary adjustments for optimal results.
  • Led workshops focused on enhancing communication skills, improving problem-solving abilities, and promoting efficient teamwork among customer service representatives.

Data Analyst, Quality Assurance Analyst (QA), Data Entry

TELUS Communications
  • Company Overview: Telecommunications - Canada
  • Analyzed and ensured data quality to improve internal processes.
  • Performed high-accuracy data entry and management.
  • Collaborated with multidisciplinary teams to ensure information quality.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Supported marketing strategies by providing detailed customer segmentation analysis.

Medical Documentation Specialist, ICD-10 Coder, Data Analyst

Moxie Health Group
  • Managed and coded medical documentation according to ICD-10 standards.
  • Analyzed medical data to optimize processes and clinical reports.
  • Review patient profiles trough PCC, Citrix and Matrix platforms searching medical conditions covered by the different Moxie Link teams
  • Search for acuities among residents of the different facilities to generate censuses and provide timely medical care
  • Improved team collaboration with implementation of new communication tools.
  • Increased operational transparency by developing and implementing new reporting framework.
  • Ensured accuracy and quality in healthcare information management.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.

Medical Doctor in Social Service

Institute Jose Trinidad Reyes (SSIAA)
San Pedro Sula, San Pedro Sula
04.2025 - Current
  • Diagnosed and treated patients suffering from chronic conditions.
  • Conducted thorough physical examinations and diagnostic tests, leading to accurate diagnoses and timely medical interventions.
  • Improved patient outcomes by implementing evidence-based treatment plans and thorough followups.
  • Educated patients and families on benefits of healthy diet and adequate exercise.

Medical Intern

Hospital Mario Catarino Rivas
San Pedro Sula, San Pedro Sula
03.2024 - 02.2025
  • Responded to medical emergencies to help stabilize and treat patients.
  • Completed daily rounds to check on patients and identify any reasons for concern.
  • Interviewed patients and added key details to medical histories.
  • Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
  • Built strong foundation in medical practice by contributing to different areas of patient care and administrative practice.
  • Enhanced patient care by meticulously gathering medical histories and performing thorough physical examinations.
  • Developed strong rapport with patients, ensuring a comfortable environment for open communication about their health concerns.
  • Shadowed emergency medical services team in emergency room setting and during field response.
  • Performed minor surgical procedures under direct supervision of attending physicians, honing technical skills necessary for future practice success.
  • Educated patients on preventative measures and lifestyle modifications to promote long-term health and wellbeing.
  • Provided compassionate care during challenging situations, offering emotional support to patients and families facing difficult diagnoses or treatments.
  • Shadowed experienced professionals to gain firsthand insight into specialized medical procedures and protocols.
  • Demonstrated adaptability by swiftly rotating through multiple departments, broadening clinical skills and expertise across various specialties.
  • Managed time effectively, prioritizing patient care while balancing administrative tasks and educational requirements.
  • Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring.
  • Participated in grand rounds, presenting complex cases to colleagues and engaging in constructive discussions for optimal patient outcomes.
  • Provided emergency care in high-pressure situations, demonstrating the ability to remain calm and focused under challenging circumstances.
  • Assisted physicians in conducting diagnostic tests, resulting in accurate diagnoses and targeted treatment plans.
  • Ensured accuracy of patient records by diligently updating their information after every consultation or procedure.
  • Applied classroom learning by directly caring for patients with acute concerns and chronic conditions.
  • Aided in communication and authorizations with patient and caregivers.

Education

Medicine And Minor Surgery - Medicine And Minor Surgery

Catholic University of Honduras
05.2001 - 01.2025

Bachelor of Science and Humanities - undefined

Instituto Experimental La Salle

Skills

Customer Service Representative

Timeline

Medical Doctor in Social Service

Institute Jose Trinidad Reyes (SSIAA)
04.2025 - Current

Medical Intern

Hospital Mario Catarino Rivas
03.2024 - 02.2025

Medicine And Minor Surgery - Medicine And Minor Surgery

Catholic University of Honduras
05.2001 - 01.2025

Bachelor of Science and Humanities - undefined

Instituto Experimental La Salle

Customer Service Representative, Trainer, Floor Support, Team Leader, Upsales

Xfinity

Data Analyst, Quality Assurance Analyst (QA), Data Entry

TELUS Communications

Medical Documentation Specialist, ICD-10 Coder, Data Analyst

Moxie Health Group

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Yin Leroy Melgar Cobos