Yina Caceres
El Progreso ,Yoro
Summary
Dynamic Housekeeping Supervisor with a proven track record at Embassy Suites, enhancing guest satisfaction through exceptional cleaning and sanitation practices. Skilled in training staff and fostering positive guest relations, I consistently improved cleanliness ratings and operational efficiency, ensuring a welcoming environment and exceeding service expectations.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Embasy Suites
Charleston South Carolina Usa
01.2023 - 11.2025
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Implemented inventory management practices for cleaning supplies and equipment.
- Conducted inspections to maintain high standards of cleanliness and hygiene.
- Developed staff schedules to optimize workflow and operational efficiency.
- Resolved conflicts among team members to foster a positive work environment.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Enhanced training materials for new hires to streamline onboarding process.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeper
Residence Inn
South Carolina
02.2019 - 11.2022
- Cleaned and sanitized guest rooms and common areas to ensure high standards of cleanliness.
- Maintained inventory of cleaning supplies and reported shortages promptly for timely restocking.
- Assisted in laundry operations, ensuring proper washing, drying, and folding of linens and towels.
- Responded to guest requests efficiently, enhancing overall guest satisfaction during their stay.
- Conducted routine inspections of rooms to verify cleanliness and adherence to hotel standards.
- Collaborated with team members to streamline cleaning processes and improve workflow efficiency.
- Implemented feedback from guests to enhance service quality and address any concerns effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Changed bed linens and collected soiled linens for cleaning.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
High School Diploma -
NF High School
New YorkSkills
Cleaning and sanitation
Guest relations
Customer service-focused
Customer service
Languages
English
Intermediate (B1)
Timeline
Housekeeping Supervisor
Embasy Suites
01.2023 - 11.2025
Housekeeper
Residence Inn
02.2019 - 11.2022
High School Diploma -
NF High School