Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yina Caceres

Yina Caceres

El Progreso ,Yoro

Summary

Dynamic Housekeeping Supervisor with a proven track record at Embassy Suites, enhancing guest satisfaction through exceptional cleaning and sanitation practices. Skilled in training staff and fostering positive guest relations, I consistently improved cleanliness ratings and operational efficiency, ensuring a welcoming environment and exceeding service expectations.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Embasy Suites
01.2023 - 11.2025
  • Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
  • Trained and mentored staff on proper cleaning techniques and safety protocols.
  • Implemented inventory management practices for cleaning supplies and equipment.
  • Conducted inspections to maintain high standards of cleanliness and hygiene.
  • Developed staff schedules to optimize workflow and operational efficiency.
  • Resolved conflicts among team members to foster a positive work environment.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Enhanced training materials for new hires to streamline onboarding process.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.

Housekeeper

Residence Inn
02.2019 - 11.2022
  • Cleaned and sanitized guest rooms and common areas to ensure high standards of cleanliness.
  • Maintained inventory of cleaning supplies and reported shortages promptly for timely restocking.
  • Assisted in laundry operations, ensuring proper washing, drying, and folding of linens and towels.
  • Responded to guest requests efficiently, enhancing overall guest satisfaction during their stay.
  • Conducted routine inspections of rooms to verify cleanliness and adherence to hotel standards.
  • Collaborated with team members to streamline cleaning processes and improve workflow efficiency.
  • Implemented feedback from guests to enhance service quality and address any concerns effectively.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Changed bed linens and collected soiled linens for cleaning.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

High School Diploma -

NF High School
New York

Skills

Cleaning and sanitation

Languages

English
Intermediate (B1)

Timeline

Housekeeping Supervisor

Embasy Suites
01.2023 - 11.2025

Housekeeper

Residence Inn
02.2019 - 11.2022

High School Diploma -

NF High School
Yina Caceres