Hi, I’m
Yen Jimenez
Customer Service Representative
Tegucigalpa,Francisco Morazan
Summary
Industrial Technician
Graduate of the ITH with over 4 consecutive years of experience in customer service and call center management, specializing in sales and workforce management across multiple languages (French and English).
Overview
3
Languages
9
years of professional experience
Work History
Teleperformance
Mision Control Analyst
10.2022 - 04.2026
Job overview
- Assisted in the development and execution of contingency plans, minimizing risk during unexpected.
- Improved data analysis accuracy for critical decision making.
Allied Global
Telemarketer
10.2020 - 02.2021
Job overview
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
StarTek
Customer Service Representative
10.2019 - 02.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Enhanced customer satisfaction
Fanburger
Restaurant Waiter
06.2017 - 01.2018
Education
Universidad Nacional Autónoma De HondurasTegucigalpa
Bachelor from Nutrition Sciences
05-2026
Alianza Francesa De Tegucigalpa Tegucigalpa
DELF B2 from Language Interpretation And Translation
09-2018
Swiss Contact Tegucigalpa
Tourist Guide
12-2015
Skills
Team collaboration
Results-driven approach
Communication proficiency
Negotiation skills
Timeline
Mision Control Analyst
Teleperformance
10.2022 - 04.2026
Telemarketer
Allied Global
10.2020 - 02.2021
Customer Service Representative
StarTek
10.2019 - 02.2020
Restaurant Waiter
Fanburger
06.2017 - 01.2018
Universidad Nacional Autónoma De Honduras
Bachelor from Nutrition Sciences
Alianza Francesa De Tegucigalpa
DELF B2 from Language Interpretation And Translation
Swiss Contact
Tourist Guide