Yareth Pavon
Summary
Developed strong administrative skills in professional office environment, seeking to transition into new role leveraging these abilities. Demonstrated capacity for managing multiple tasks, coordinating schedules, and maintaining accurate records. Brings focus on efficiency and effective communication to any new opportunity.
Overview
5
5
years of professional experience
2
2
Languages
Work History
BILLING AND SCHEDULING ADMINISTRATOR
Goals Plastic Surgery
08.2023 - 01.2025
- Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Coordinated complex scheduling and calendar management for leadership team, resulting in increased productivity and time management.
- Increased productivity with comprehensive calendar management for multiple team members, including scheduling appointments and prioritizing tasks.
CUSTOMER EXPERIENCE COACH (QA)
ITEL INTERNATIONAL
12.2022 - 08.2023
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Boosted productivity by training personnel on best practices for QA/QC procedures.
- Strengthened communication between QA and development teams, streamlining the bug reporting process.
CUSTOMER SERVICE REPRESENTATIVE FOR DENTAL CLINIC
ITEL INTERNATIONAL
06.2021 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Scheduling dental appointments for patients in emergency status or regular check ups, verifying HIPPA and helping to verify if their insurance is valid to use it as a payment method
Labor and Delivery Medical Assistant
HOSPITAL LEONARDO MARTINEZ
03.2020 - 06.2021
- Prepared necessary supplies before each procedure or surgery, ensuring all sterile techniques were followed rigorously.
- Facilitated effective communication between patients, families, and healthcare providers throughout the labor and delivery process.
- Utilized various pain management techniques to ease discomfort during the labor process while adhering to hospital protocols.
Education
Bachelor of Marketing - Digital Marketing
CEUTEC
San Pedro Sula, Honduras 05.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Attention to detail
Staff management
Schedule coordination
Decision-making
Team collaboration
Timeline
BILLING AND SCHEDULING ADMINISTRATOR
Goals Plastic Surgery
08.2023 - 01.2025
CUSTOMER EXPERIENCE COACH (QA)
ITEL INTERNATIONAL
12.2022 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE FOR DENTAL CLINIC
ITEL INTERNATIONAL
06.2021 - 12.2022
Labor and Delivery Medical Assistant
HOSPITAL LEONARDO MARTINEZ
03.2020 - 06.2021
Bachelor of Marketing - Digital Marketing
CEUTEC
05.2001 -