VIVIAN VANESSA GARAY TRIMINIO
San Pedro Sula
Summary
Experienced Customer Service Representative in the BPO industry, known for a strong attention to detail and a commitment to customer satisfaction. Background includes serving as a Human Resources Assistant, where managed departmental processes and generated reports on staff turnover. As an Intake Coordinator, help clients connect with mental health service providers and navigate their insurance benefits. Skilled in time management and process improvement, dedicated to supporting team growth and enhancing client experiences.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Intake Coordinator
Care Solace
Remote
05.2023 - Current
- Provider Matching: Identify and recommend suitable mental health providers based on clients' unique situations.
- Intake Process Management: Oversee intake process, ensuring all necessary documentation and information are collected accurately.
- Resource Navigation: Assist clients in understanding their options within mental health care system, including insurance benefits and available services.
- Follow-Up Support: Maintain communication with clients to ensure they receive support they need and address any concerns that arise during intake process.
Customer Service Representative
Alorica Honduras
San Pedro Sula, Departamento de Cortes
02.2020 - 09.2020
- Provide chat, email, and phone customer service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Concentrix Global Services
San Pedro Sula, Departamento de Cortes
04.2017 - 09.2019
- Providing technical support and resolving billing inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Support
Allied Global
San Pedro Sula, Departamento de Cortes
04.2013 - 12.2016
- Assists clients in obtaining refunds for unused or missing services, when applicable.
- Provided exceptional customer support by addressing concerns promptly and professionally, resulting in positive feedback from clients.
Human Resources Clerk
Gildan Corporation
El Progreso, Departamento de Yoro
06.2011 - 12.2012
- Worked as an assistant in the human resources department, where managed work-related illness reports, coordinated training logistics, supported the safety and industrial hygiene team, and helped out with various other tasks within the department.
- Recruited and screened qualified potential employees.
- Served as a trusted point of contact for employees seeking assistance or guidance on HR-related matters.
Human Resources Clerk
Fundación Hondureña de Investigación Agrícola
La Lima, Departamento de Cortes
09.2008 - 05.2010
- Supporting human resources department by generating employee vacation reports, preparing work certificates, filing documents, organizing new employee files, and assisting at company help desk.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Served as trusted point of contact for employees seeking assistance or guidance on HR-related matters.
- Participated in recruitment and selection process for new hires.
Education
Bachelor of Marketing - Marketing
Universidad Tecnológica De Honduras
San Pedro Sula, Honduras 01.2025 - Current
Skills
Attention to detail
Fast learning
Adaptability
Time management
Listening skills
Written communication
Problem-solving abilities
Data Entry
Follow-up skills
Conflict Resolution
Building rapport
Reading Comprehension
Timeline
Bachelor of Marketing - Marketing
Universidad Tecnológica De Honduras
01.2025 - Current
Intake Coordinator
Care Solace
05.2023 - Current
Customer Service Representative
Alorica Honduras
02.2020 - 09.2020
Customer Service Representative
Concentrix Global Services
04.2017 - 09.2019
Customer Support
Allied Global
04.2013 - 12.2016
Human Resources Clerk
Gildan Corporation
06.2011 - 12.2012
Human Resources Clerk
Fundación Hondureña de Investigación Agrícola
09.2008 - 05.2010
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