VIVIAN IVETHE SIERRA GUERRERO
Tegucigalpa,FM
Summary
Dynamic candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Medical Interpreter
VOYCE
Tegucigalpa, Departamento de Francisco Morazan
08.2023 - Current
- Provide interpretation services from English to Spanish and viceversa to different companies and hospitals based in US
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
Customer Service and Medical Interpreter
Interpretia
Tegucigalpa, Departamento de Francisco Morazan
02.2023 - 06.2023
- Provide interpretation services from English to Spanish and viceversa to different companies and hospitals based in US
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Quality Assurance Specialist
P2GLS
Comayagua, Departamento De Comayagua
12.2021 - 01.2023
- Check and verify that all process were followed accordingly the contract established with the client
- Follow ups with different areas designated to each specialist
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Operations Control Center Clerk
P2GLS
Comayagua, Departamento De Comayagua
06.2021 - 12.2021
- Provide customer support through phone calls, chats and emails, to all users living or working inside the US air base located in Palmerola
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Procurement Clerk
P2GLS
Comayagua, Departamento De Comayagua
05.2021 - 06.2021
- Create MRF (Material Request Funds) for all IMD (Installation Mechanic Division) department purchases
- Control of all purchases with reports
- Coordination with suppliers
- Costumer Service
- Facilitated open communication among departments regarding procurement needs, fostering improved collaboration throughout the organization.
- Conducted thorough market research to identify new suppliers and potential cost-saving opportunities.
- Managed supplier relationships to ensure timely deliveries and maintain quality standards.
Procurement Clerk
FLUOR / DELTA VECTOR
Comayagua
09.2018 - 05.2021
- Create MRF (Material Request Funds) for all IMD (Installation Mechanic Division) department purchases
- Control of all purchases with reports
- Coordination with suppliers
- Costumer Service
- Facilitated open communication among departments regarding procurement needs, fostering improved collaboration throughout the organization.
- Conducted thorough market research to identify new suppliers and potential cost-saving opportunities.
- Managed supplier relationships to ensure timely deliveries and maintain quality standards.
Service Coordinator
Cropa Panalpina
Tegucigalpa, Departamento de Francisco Morazan
04.2016 - 04.2018
- Coordination of sites for deliveries and collection of merchandise in telecommunications
- Coordination for national distribution for retail
- Coordination for national distribution of pharmacists
- Personnel management
- Making budgets for projects in telecommunications
- Prepared reports on service performance metrics and key indicators for management review
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Service Coordinator
CAEX Logistics
Tegucigalpa, Departamento de Francisco Morazan
04.2014 - 12.2014
- Coordination for national distribution
- Management and monitoring of KPI
- Inventory management
- Costumer Service with existing clients
- Staff management
- Coordinated and monitored service activities to confirm work met all requirements.
Education
Some College (No Degree) - Industrial Engineering
UNICAH
Francisco Morazan 09.2009 - 05.2014
Skills
Dynamic, Communication, Interpersonal, Team Work,
Interpretation Accuracy
Cultural insight
Language Fluency
FLUENT IN ENGLISH
Video remote services
Medical Terminology
Bilingual communication
Effective Note-taking
Strong Memory Retention
Client Service
Multitasking
Timeline
Medical Interpreter
VOYCE
08.2023 - Current
Customer Service and Medical Interpreter
Interpretia
02.2023 - 06.2023
Quality Assurance Specialist
P2GLS
12.2021 - 01.2023
Operations Control Center Clerk
P2GLS
06.2021 - 12.2021
Procurement Clerk
P2GLS
05.2021 - 06.2021
Procurement Clerk
FLUOR / DELTA VECTOR
09.2018 - 05.2021
Service Coordinator
Cropa Panalpina
04.2016 - 04.2018
Service Coordinator
CAEX Logistics
04.2014 - 12.2014
Some College (No Degree) - Industrial Engineering
UNICAH
09.2009 - 05.2014