Vilma Judith Henriquez Zelaya
Medical Interpreter / Psychologist
Puerto Cortes
Summary
Medical language professional with a proven track record at Interactive Call Centers and extensive experience in healthcare interpretation. Demonstrate clear ability to facilitate effective communication between healthcare providers and patients, contributing to improved patient outcomes. Known for reliability, strict confidentiality and adhering to professional ethics, adaptability, and teamwork, with strong skills in medical terminology and cross-cultural communication ,ensuring clarity in complex medical scenarios
Overview
15
15
years of professional experience
Work History
Live Medical Interpreter
Interactive Contact Centers BPO
05.2022 - 03.2025
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
Live Medical Interpreter
24 / Intuch
09.2021 - 05.2022
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Aided culturally-sensitive treatment plans by offering insight into linguistic nuances that may impact patient comprehension or adherence.
English Teacher
Happy New Dawn School
08.2018 - 08.2019
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Created and implemented activities to foster critical thinking skills of students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
English Teacher
Mary Frenter Bilingual School (Heart to Heart)
08.2014 - 09.2017
- Corrected grammatical issues and imparted new rules appropriate to instructional level.
- Utilized data-driven instructional methods to identify areas of improvement for individual students, tailoring lessons accordingly to optimize academic growth.
- Designed engaging lesson plans that addressed diverse learning styles and promoted active participation.
- Maintained classroom discipline and modeled correct behaviors.
- Taught students how to express ideas in detail.
- Assessed student progress regularly, providing constructive feedback and modifying instruction as needed.
- Organized extracurricular activities such as book clubs and writing workshops to foster a love of literature among students.
- Improved student literacy levels by implementing targeted reading intervention strategies.
- Enhanced critical thinking skills by challenging students to analyze complex texts and engage in reflective writing exercises.
English Teacher
Virginia Sapp School and Institute
01.2011 - 06.2014
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Planned lessons for 1st to 6th grade students.
- Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
English Teacher
Santa Monica Institute
01.2010 - 11.2010
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Stayed current on educational research and best practices by attending professional development workshops and conferences regularly.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
- Boosted students'' reading and writing skills through targeted lessons, group activities, and individualized support.
- Fostered a love of literature among students by introducing engaging texts from diverse genres, authors, time periods, and cultures.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Enhanced student comprehension by utilizing diverse teaching methods and incorporating multimedia resources.
- Designed and implemented assessments to measure student progress in English language learning.
Education
College Diploma - Psychology
CEUTEC
SAN PEDRO SULA 05.2001 -
Skills
Cultural insight and understanding
Patient assessment
Interpretation accuracy
Call management
Attention to detail
Problem-solving aptitude
Team building
Organizational skills
Self motivation
Active listening
Adaptability and flexibility
Time management abilities
Team collaboration
Multitasking Abilities
Excellent communication
Professional ethics
Document translation
Confidential information protection
Client service
Simultaneous interpretation
Timeline
Live Medical Interpreter
Interactive Contact Centers BPO
05.2022 - 03.2025
Live Medical Interpreter
24 / Intuch
09.2021 - 05.2022
English Teacher
Happy New Dawn School
08.2018 - 08.2019
English Teacher
Mary Frenter Bilingual School (Heart to Heart)
08.2014 - 09.2017
English Teacher
Virginia Sapp School and Institute
01.2011 - 06.2014
English Teacher
Santa Monica Institute
01.2010 - 11.2010
College Diploma - Psychology
CEUTEC
05.2001 -
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