Victoria Esperanza Gomez

• Act as the primary point of contact for new clients, leading kick-off calls and managing the full implementation process, from website setup to digital integrations, ensuring a seamless launch.
• Oversee a portfolio of 40–50 clients, coordinating with design and content teams to deliver fully customized, functional websites, meeting project deadlines while maintaining quality assurance and performance standards.
• Guide clients through the technical setup, train them on platform features, and provide troubleshooting support to ensure optimal usage and client satisfaction.
• Collect customer feedback and insights to influence product enhancements, build lasting client relationships, and manage both English- and Spanish-speaking customer implementations.

Previously held the position of:

Customer Support Specialist II , 04/2024 - 10/2024

• Edit and manage flexible website content, ensuring accuracy and seamless user experience for restaurant owners.
• Diagnose and resolve platform bugs, audit sites for quality and content issues, and provide backend support.
• Stay organized and multitask effectively, delivering high-quality support via phone, chat, and email, consistently meeting service level agreements (SLAs).

• Design and produce the annual magazine for Re/Max Real Estate using InDesign, Illustrator, and Photoshop, ensuring high-quality layouts, visuals, and content presentation.
• Incorporate advertisements for companies purchasing spots in the magazine, handling both the creation and placement of ad designs.
• Manage ad sales and production, receiving compensation for additional ads purchased, contributing to the magazine's revenue.
• Maintain consistency in branding and design style while working within set timelines to deliver the final product for print and distribution.

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages, effectively restoring service functionality promptly.
• Promoted and sold mobile service plans and devices, communicating product benefits, customizing solutions to customer needs, and meeting sales targets .
• Provided post-sale support, including plan adjustments, device troubleshooting, and account management, ensuring customer satisfaction and long-term retention.

• Collected and analyzed Salesforce data to identify and pursue potential customers, contributing to lead generation and sales strategy.
• Developed compelling email content for logistics advertising campaigns, enhancing client outreach and engagement.
• Managed data input for bills of lading, ensuring accurate and timely processing for operational efficiency.
• Edited photos and videos for social media platforms, creating engaging visual content that aligned with brand messaging.
• Transcribed videos to enhance content accessibility and support marketing initiatives.

• Coordinated inbound and outbound calls to schedule medical appointments for dermatology services, ensuring accurate and timely bookings for patients.
• Promoted and sold dermatology services, including skin check appointments, encouraging customers to schedule.
• Delivered exceptional customer service, addressing patient inquiries and providing detailed information about services to drive conversions.
• Utilized effective sales techniques to meet targets while maintaining a high level of customer satisfaction and ensuring smooth appointment scheduling.

• Provided interpretation and translation services for medical brigades, facilitating communication between healthcare professionals and patients.
• Assisted in medical consultations and supported the team during annual one-week missions.

(Temporary Vacation Job)

• Created daily graphic design content for social media platforms, developing visually engaging posts, banners, and advertisements that aligned with the brand's identity.
• Managed data input and organization in Excel, ensuring accurate tracking and reporting.
• Designed presentations in PowerPoint and provided transcription services in Microsoft Word for internal and client-facing materials.
• Collaborated with the general manager to develop marketing creative solutions that enhanced online visibility and customer engagement.