Victoria Salgado

• Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
• Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.
• Handled high volume of inbound calls and emails, prioritizing tasks effectively to maintain exceptional customer service standards.
• Enhanced customer satisfaction by addressing and resolving complex inquiries i timely manner.
• Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers.
• Managed sensitive information discreetly while adhering strictly to data protection protocols.

• Optimized sales processes with streamlined customer relationship management strategies.
• Spearheaded trade show participation, increasing brand exposure and generating valuable leads for sales team.
• Managed high-performing marketing team to execute successful product launches and promotional events.

• Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates. In the following Courses, Entry Level Math for Engineering, Statistics, Static and Dynamics for Engineering

• Led team of engineers to successfully complete complex projects on time and within budget.
• Oversaw site inspections to ensure compliance with environmental regulations and industry best practices.
• Presented complex engineering concepts in clear, concise manner to both technical experts and non-specialists alike.
• Managed subcontractors effectively, establishing clear expectations and monitoring performance closely to maintain high-quality output levels.

Spearheaded continuous improvement initiatives to drive innovation and operational excellence across all aspects of engineering functions.

• Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
• Implemented cost-saving measures, reducing overall expenses without compromising quality or functionality of deliverables.
• Evaluated vendor proposals to select most suitable partners based on cost-effectiveness, capabilities, delivery schedules, and overall value proposition.

• Developed innovative solutions for complex engineering problems, enhancing overall project performance and functionality.
• Expedited permit acquisition through diligent preparation of documentation and effective communication with regulatory agencies.
• Increased project success rates by developing comprehensive risk management plans and implementing mitigation strategies.
• Reduced construction costs by conducting value engineering assessments and identifying cost-effective solutions.
• Managed subcontractors effectively, promoting collaboration and ensuring adherence to project specifications.

• Assessed feasibility of potential projects by conducting pilot studies prior to initiating full-scale investigations.
• Mentored undergraduate providing guidance on research techniques and career development under Construction Engineering Management BS Program