Workday HCM
Victoria Gough
Psychologist & Senior HR Consultant
Roatan, Honduras
Summary
Dedicated Bilingual HR Consulting Manager with over 7 years of professional experience in Human Resources & Shared Services. Broad expertise in Recruiting, HR Transformation, Workday and Project Management. Proven track record of successful global HC transformation project implementations and in-depth knowledge of current best practices. Knowledgeable in developing strategies to optimize performance and new capabilities while working closely with clients to understand unique needs and requirements. Detailed oriented team player with strong organization skills and committed to providing high quality services and solutions.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Consulting Manager - HR Transformation
Deloitte Consulting CR S.A
09.2022 - 10.2022
- Partnered on large-scale HR transformation projects across range of industries, including developing and implementing project plans, project resources, and ensuring successful project outcomes
- PM on Payroll Spin-Off for Fortune 500 company, across 7 countries working hands-on managing relationships with client and key stakeholders
- Collaborated closely with clients and project teams to deliver organizational design and HR transformation projects, improving HR and talent processes, and leveraging HR technology, leading to improve financial results and employee engagement
- Staying current with industry trends and developments in HR technology and transformation, and sharing knowledge and insights with clients and colleagues to drive innovation and thought leadership
- Supported junior staff members, providing guidance on project management best practices, HR transformation methodologies, and professional development
Senior Human Capital Consultant
Deloitte Consulting CR S.A
03.2018 - 08.2022
- Certified Implementer for Workday HCM, Recruiting & Onboarding
- Demonstrated exceptional drive and motivation in leading Workday implementations for global companies as Recruiting Functional Lead and SME
- Successfully executed requirement gathering, business process configurations, end-to-end testing, and hypercare phases, contributing to ultimate success of multiple global go-lives
- Built strong relationships with clients to understand their unique business requirements and collaborate on design and execution of tailored Workday solutions
- Additionally, provided guidance and mentorship to junior team members and contributed to development of best practices and methodologies for Deloitte and Workday implementations
- Served as Latam Project Manager for high-stakes Payroll, spanning 7+ countries in Latin America for prominent Fortune 500 pharmaceutical company
- Led project planning, deliverables, and collaboration with key stakeholders and client to achieve objectives and timelines on budget and with minimal business disruption
- Contributed to development of leadership content within the firm, staying current with industry trends and best practices to provide clients with innovative HR solutions
- Executed top-tier recruitment and selection end-to-end processes for local and international clients, by sourcing, screening, interviewing, and offer negotiation to attract and hire top talent
- Led successful training initiatives for Workday recruitment and onboarding, ensuring seamless implementation and adoption of new system
- Collaborated with cross-functional teams to develop training materials, including user manuals and job aids, tailored to meet unique needs of the organization
- Implemented strategic methods for successful recruitment of large volume of candidates within pharmaceutical and finance shared service center
- Analyzed recruitment data and identified areas for improvement to reduce time-to-hire by 30%, while ensuring quality of hire was not compromised
- Collaborated with stakeholders to develop innovative recruitment strategies that included use of social media, online job boards, and employee referrals
- Developed competency-based assessment strategies to accurately evaluate candidate skills and identify potential areas of improvement to meet organizational objectives.
Human Capital Consultant
Deloitte Consulting CR S.A
12.2017 - 03.2018
- Successfully executed end-to-end recruitment processes for local and international clients, including sourcing, interviewing, salary negotiations and benefits; resulting in 90%+ success rate for filling open positions within targeted timelines
- Collaborated with hiring managers, clients and management to create customized sourcing and recruitment approach for hard-to-fill positions
- Conducted in-depth interviews and assessments to evaluate candidates' skills, experience, and cultural fit, ensuring the right match for both client and candidates
- Maintained communication with candidates and hiring managers throughout the recruitment process, ensuring positive candidate experience and alignment with client expectations
- Contributed to continuous improvement of recruitment processes, including updating recruitment policies and procedures and providing feedback on recruitment tools and technologies
- Researched and analyzed hiring trends and provided data-driven insights and recommendations on recruitment strategies.
HR Assistant
Deloitte & Touche CR S.A
05.2017 - 09.2017
- Conducted end-to-end recruitment processes for Deloitte Costa Rica and LATAM countries, achieving outstanding results and successfully executed massive recruitment campaigns filling over 40 open positions in 30 days
- Partnered closely with hiring managers to develop job descriptions, recruitment strategies, and selection criteria
- Implemented innovative recruiting methods resulting in 40% increase in number of qualified candidates applying directly to job boards
- Optimized headhunting methods to identify the most suitable candidates based on job requirements and company culture
- Developed automated and personalized English assessment with basic qualification parameters, which improved screening process for evaluating bilingual candidates by 30%
- Utilized recruitment analytics to provide insights on recruitment activities, such as candidate sourcing and time-to-fill metrics
- Assisted with onboarding process of new hires, ensuring smooth transition into organization.
Administrative Assistant
Universidad Adventista De Centro America, Alajuela
08.2013 - 08.2014
- Managed day-to-day operations of psychology department, including scheduling appointments, answering phone calls and emails, and maintaining office supplies
- Process student applications, maintain student records, and assist with student registration and enrollment
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of Psychology customer service department
- Managed all social media and public relations communication
- Created and maintained department's website and social media accounts, ensuring that information is up-to-date, innovative and accurate
- Reduced backlog of unresolved inquiries by 50%, improved customer satisfaction scores by 20% and facilitated creation of 3 mental health campaigns.
Education
Bachelor of Science - Psychology
Adventist University of Central America
Costa Rica 04.2012 - 05.2017
Bachelors Degree - Computer Science & Programming
French Harbour Adventist Bilingual Institute
Honduras 02.2008 - 11.2010
Skills
Leadership Skills
Software
Workday Recruiting
HRIS
Agile & Hybrid Methodologies
Certification
Certified Workday HCM Core Implementer
Timeline
Consulting Manager - HR Transformation
Deloitte Consulting CR S.A
09.2022 - 10.2022
Certified Workday Recruiting Implementer
03-2020
Certified Workday HCM Core Implementer
12-2019
Senior Human Capital Consultant
Deloitte Consulting CR S.A
03.2018 - 08.2022
Human Capital Consultant
Deloitte Consulting CR S.A
12.2017 - 03.2018
CRECERH - Customer Service & Ex
09-2017
CRECERH - Leadership & Management Training
09-2017
CRECERH - HR Organization and Strategy
09-2017
HR Assistant
Deloitte & Touche CR S.A
05.2017 - 09.2017
Administrative Assistant
Universidad Adventista De Centro America, Alajuela
08.2013 - 08.2014
Bachelor of Science - Psychology
Adventist University of Central America
04.2012 - 05.2017
Bachelors Degree - Computer Science & Programming
French Harbour Adventist Bilingual Institute
02.2008 - 11.2010
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