Vanessa Castro
Mentor In Implementation
Tegucigalpa
Overview
3
3
years of professional experience
Work History
Scheduling Specialist
Oclinicals
12.2022 - Current
- Answer phone calls and answered questions from potential patients.
- Documentcalls and appointments using GGastro.
- Call customers to coordinate schedules and set appointments.
Medical Interpreter
The Workloop
12.2021 - 05.2022
- Streamlined patient and provider interaction by providing a channel of effective communication.
- Followed ethical codes to protect the confidentiality of patient medical information.
Customer Service Agent
24/7 Intouch
02.2021 - 09.2021
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Business - Marketing And International Business
Universidad Metropolitana De Honduras
Tegucigalpa 05.2001 -
Skills
Professional Demeanor on Telephone
Documentation Abilities
Deadline Adherence
Professional Telephone Demeanor
Calendar Management
Attention to Detail
Timeline
Scheduling Specialist
Oclinicals
12.2022 - Current
Medical Interpreter
The Workloop
12.2021 - 05.2022
Customer Service Agent
24/7 Intouch
02.2021 - 09.2021
Bachelor of Business - Marketing And International Business
Universidad Metropolitana De Honduras
05.2001 -