TRAN HA THAO NHI

Start to supervise operation of Tux Tax Pham Hong Thai branch . After that, I move to new branch of Tux Tax in Trung Hoa , together with Restaurant investors to set up new branch and team from the beginning with detail job desciptions as below:

# Job Goals:

1. Provide exceptional customer service to ensure customers have a great experience.

2. Lead and manage a strong team to achieve business goals.

3. Run the store smoothly and efficiently to maintain high standards.

4. Help team members grow and develop their skills to improve performance.

5. Make sure the store makes a profit and achieves its financial goals.

# Job Tasks:

1. Make customers happy by providing great service and ensuring their needs are met.

2. Lead and train a team of 40 staff members to ensure they have the skills and knowledge needed to succeed.

3. Ensure great food and service by maintaining high standards and monitoring quality.

4. Manage the store's daily tasks, including inventory, scheduling, and customer service.

5. Help team members learn and grow by providing feedback, coaching, and training opportunities.

6. Make good decisions to help the store succeed, including managing finances, inventory, and staff.

7. Monitor and improve store performance by analyzing sales data, customer feedback, and other key metrics.

8. Maintain a safe and clean store environment to ensure customer and staff safety.

# Key Skills:

- Strong leadership and management skills

- Excellent customer service skills

- Ability to train and develop staff

- Strong communication and interpersonal skills

- Ability to analyze data and make informed decisions

- Strong problem-solving skills

# Key Performance Indicators (KPIs):

- Customer satisfaction ratings

- Sales growth and revenue targets

- Staff retention and development

- Quality and consistency of food and service

- Store profitability and financial performance

• Online sales on Facebook, Instagram and other social groups for Watch and Fashion items, such as brands: Gucci, Montblanc, Longiness ...
• Increased online sales by optimizing product listings with detailed descriptions and high-quality images.
• Daily talks with customers, follow-up and convince them to purchase products .
• Working closely with Distributors, manage weekly stocks.
• Recruit new sales collaborators , training and support them to sell products.