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Tirza Cabrera Rogel
MBA
San Pedro Sula
Summary
Competent AR Specialist bringing10+ years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. I am prepared and ready to serve in a company that shares my same values and principles.
Overview
16
16
years of professional experience
2
2
Languages
Work History
CX Specialist
Molino Harinero Sula
08.2020 - Current
- Client Experiences through periodically visits, phone calls, and virtual communication
- Purchase Order receiving throughout Sales partner or directly from the clients
- Order delivery monitoring; Link between clients and warehouse to assurance the delivering
- Wholesale and retail customer’s management accounts, Sales B2b Sales B2c Special client’s credits and Collection Prepare and/or mail credit memos, vouchers, invoices, statements, proof of deliveries, and collection letters
- Net Score Promoter collecting data
- Zendesk
Credit and Collection Officer
Molino Harinero Sula
02.2012 - 08.2020
- Process and verify applications for credit
- Preparation of credit and / or debit reports Make outbound collection calls, email and / or text message
- Closing accounts and extending credit lines
- Collecting & monitoring past due accounts
- Negotiate customer disputes.
- Responded to customer inquiries and provided detailed account information.
- Investigated customer credit references and approved credit lines.
- Researched billing errors and discrepancies to initiate corrective action.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans.
- Performed periodic account reviews to identify high-risk customers requiring proactive intervention or modified payment terms.
Business assistant
Inversiones New Orleans
07.2011 - 01.2012
- Responsibilities: Account Management, Category A+ clients
- Payroll management Authorization of payment arrangement for special clients
bilingual teacher
Pablo Menzel Bilingual School and Institute
01.2008 - 06.2011
bilingual teacher
Shaday Bilingual School
01.2007
Education
MBA - Finance
05.2001 -
- Degree Awarded with CUM LAUDEN
BBA -
05.2001 -
Associate of Arts - Music Performance
05.2001 -
Advanced Levels Of English Spectrum Series -
05.2001 -
Skills
Credit analysis
Problem Identification
Team Collaboration
Microsoft Office
Updating Customer Accounts
Dispute Resolution
Interpersonal Communication
Analytical Skills
Excellent Communication
Adaptability and Flexibility
Professionalism
Account Monitoring
Credit and collections
Training
- Human Relations and Effective Communication (Dale Carnegie Training, 2006)
- Clients Service empowerment (CCIC, 2012)
- Not sale, Help buy (CCIC, 2014)
- Customer Loyalty (CCIC, 2014)
- The art of Negotiate Collections without losing Clients (Grupo Comunica, 2014)
- Customer Service (INFOP, 2016)
- Solid Foundations of the Company. (MHS, 2018)
- Customer Service Culture (FUNADEH, 2019)
- Emotional Intelligence (CCIC, 2020)
- Organizational Happiness. (CCIC 2022)
- Customer Experience 3.0 (IHL Consulting, 2023)
- Customer Experience 4.0 (IHL Consulting, 2024)
Software
Zendesk
Notion
MS Office
Timeline
CX Specialist - Molino Harinero Sula
08.2020 - Current
Credit and Collection Officer - Molino Harinero Sula
02.2012 - 08.2020
Business assistant - Inversiones New Orleans
07.2011 - 01.2012
bilingual teacher - Pablo Menzel Bilingual School and Institute
01.2008 - 06.2011
bilingual teacher - Shaday Bilingual School
01.2007
UNAH-VS - MBA, Finance
05.2001 -
UNAH-VS - BBA,
05.2001 -
Allegro - Associate of Arts, Music Performance
05.2001 -
Centro Cultural Sampedrano - Advanced Levels Of English Spectrum Series ,
05.2001 -