Summary
Overview
Work History
Education
Skills
Websites
Training
Software
Timeline
Tirza Cabrera Rogel

Tirza Cabrera Rogel

MBA
San Pedro Sula

Summary

Competent AR Specialist bringing10+ years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. I am prepared and ready to serve in a company that shares my same values and principles.


Overview

16
16
years of professional experience
2
2
Languages

Work History

CX Specialist

Molino Harinero Sula
08.2020 - Current
  • Client Experiences through periodically visits, phone calls, and virtual communication
  • Purchase Order receiving throughout Sales partner or directly from the clients
  • Order delivery monitoring; Link between clients and warehouse to assurance the delivering
  • Wholesale and retail customer’s management accounts, Sales B2b Sales B2c Special client’s credits and Collection Prepare and/or mail credit memos, vouchers, invoices, statements, proof of deliveries, and collection letters
  • Net Score Promoter collecting data
  • Zendesk

Credit and Collection Officer

Molino Harinero Sula
02.2012 - 08.2020


  • Process and verify applications for credit
  • Preparation of credit and / or debit reports Make outbound collection calls, email and / or text message
  • Closing accounts and extending credit lines
  • Collecting & monitoring past due accounts
  • Negotiate customer disputes.
  • Responded to customer inquiries and provided detailed account information.
  • Investigated customer credit references and approved credit lines.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Performed periodic account reviews to identify high-risk customers requiring proactive intervention or modified payment terms.

Business assistant

Inversiones New Orleans
07.2011 - 01.2012
  • Responsibilities: Account Management, Category A+ clients
  • Payroll management Authorization of payment arrangement for special clients

bilingual teacher

Pablo Menzel Bilingual School and Institute
01.2008 - 06.2011

bilingual teacher

Shaday Bilingual School
01.2007

Education

MBA - Finance

UNAH-VS, SPS
05.2001 -
  • Degree Awarded with CUM LAUDEN


BBA -

UNAH-VS, SPS
05.2001 -

Associate of Arts - Music Performance

Allegro , Sps
05.2001 -

Advanced Levels Of English Spectrum Series -

Centro Cultural Sampedrano
05.2001 -

Skills

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Training

  • Human Relations and Effective Communication (Dale Carnegie Training, 2006)
  • Clients Service empowerment (CCIC, 2012)
  • Not sale, Help buy (CCIC, 2014)
  • Customer Loyalty (CCIC, 2014)
  • The art of Negotiate Collections without losing Clients (Grupo Comunica, 2014)
  • Customer Service (INFOP, 2016)
  • Solid Foundations of the Company. (MHS, 2018)
  • Customer Service Culture (FUNADEH, 2019)
  • Emotional Intelligence (CCIC, 2020)
  • Organizational Happiness. (CCIC 2022)
  • Customer Experience 3.0 (IHL Consulting, 2023)
  • Customer Experience 4.0 (IHL Consulting, 2024)

Software

Slack

Zendesk

Notion

MS Office

Timeline

CX Specialist - Molino Harinero Sula
08.2020 - Current
Credit and Collection Officer - Molino Harinero Sula
02.2012 - 08.2020
Business assistant - Inversiones New Orleans
07.2011 - 01.2012
bilingual teacher - Pablo Menzel Bilingual School and Institute
01.2008 - 06.2011
bilingual teacher - Shaday Bilingual School
01.2007
UNAH-VS - MBA, Finance
05.2001 -
UNAH-VS - BBA,
05.2001 -
Allegro - Associate of Arts, Music Performance
05.2001 -
Centro Cultural Sampedrano - Advanced Levels Of English Spectrum Series ,
05.2001 -

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Tirza Cabrera RogelMBA