Summary
Overview
Work History
Education
Skills
Timeline
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Tirsa Elizabeth Miranda Gomez

Tirsa Elizabeth Miranda Gomez

Tester
San Pedro Sula

Summary

Being able to contribute with my knowledge solutions to problems creating positive results for the company, in the same way developing new skills, strengthen the current ones, growing professionally and personally.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Implementation Specialist & Customer Service/Support Worker

S.O.S. Software Corporation
06.2021 - Current
  • Implementation and training for new customer who purchase S.O.S. Such as: Carrier Software 2.0, Safety and Permits 2.0, Productivity Module, Self-dispatch, Brokerage, Miles by State and Fuel Taxes, Repair Shop & Yards, Mobile Drivers Apps.
  • Software Tester: I meet with the customer to know the objective of new projects, work with software developers, project planning, perform tests in different environments (Web and Mobile), write failure points and improvements, provide quality assurance, present results to software development project teams and the customer
  • Customer Service: I Provide customer service to be able to support any questions about the use and management of the software.
  • Technical support: I offer this service for any configuration or improvement requested by the client to make the process more efficient in the shortest possible time
  • Staff recruitment

Reception Executive

Copantl Hotel & Convention Center
02.2019 - 07.2021
  • Management of tasks in the reception area, reservations, and telephony.
  • Petty cash management in national currency and dollars.
  • Daily audit of debit card transactions, credit card, cash, transfers, payment button, accounts receivable, etc.
  • Control and management of telephone plant.
  • Room sales and quotes.
  • Customer service before, during and after the guest's stay (foreign and national clients)
  • Supervision of morning, day and night shifts.

Education

Bachelor of Marketing - Currently Studying

CEUTEC By UNITEC
San Pedro Sula, Honduras
05.2001 -

Tec-Voc - Customer Service Management

CEUTEC By UNITEC, Bilingual Call Center Technician
San Pedro Sula, Honduras
05.2001 -

Skills

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Timeline

Implementation Specialist & Customer Service/Support Worker

S.O.S. Software Corporation
06.2021 - Current

Reception Executive

Copantl Hotel & Convention Center
02.2019 - 07.2021

Bachelor of Marketing - Currently Studying

CEUTEC By UNITEC
05.2001 -

Tec-Voc - Customer Service Management

CEUTEC By UNITEC, Bilingual Call Center Technician
05.2001 -

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