Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Hi, I’m

Tiffany Bustamante

Customer Support
San Pedro Sula
Tiffany Bustamante

Summary

Internationally experienced sales and administrative professional with 10+ years in B2B sales, client relations, and operational support. Highly skilled in streamlining workflows and delivering high-quality service in global markets. Fluent in English and Spanish, with strong negotiation skills and cross-cultural communication expertise. Highly organized, self-motivated, and adaptable-effective both independently and in team-driven remote environments. Committed to delivering results with a solution-oriented and entrepreneurial mindset.

Overview

9
years of professional experience
2
Certifications
3
Languages

Work History

FOTOWATIO RENEWABLE VENTURES, S.L.
Madrid, Spain

Office Operations Assistant
04.2023 - 04.2025

Job overview

  • Enhanced communication between departments by scheduling regular meetings and creating detailed agendas.
  • Improved customer satisfaction with prompt responses to inquiries, addressing concerns in a professional and timely manner.
  • Implemented new software tools to streamline workflows, resulting in increased efficiency within the office setting.

COLORUANDA INVESTMENT, S.A.
Barcelona, Spain

B2C Sales Representative: UK
01.2021 - 03.2023

Job overview

  • Attended monthly sales meetings and quarterly sales trainings.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

HOTEL ARTS BARCELONA
Barcelona, Spain

Receptionist - Guest Relationship Building
12.2015 - 01.2020

Job overview

  • Greeted professionally over 40-50 different nationalities of incoming visitors and customers and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments and check-ins, communicated and stablished close, interpersonal relationships with guests, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

UNITEC Honduras

Bachelor's from Marketing and International Trade
01.2010 - 1 2014

OSTELEA Barcelona

Master's Degree from International Tourism Management
01.2015 - 1 2016

Colorado University

Course from Business Communication Specialization

Yale University

Course from Managing Emotions in Times of Uncertainty & Stress

Skills

Customer-focused approach

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Certification

Business Communication Specialization, Colorado University

Personal Information

Nationality: EU Nationality: Valid Spanish Passport

Timeline

Office Operations Assistant

FOTOWATIO RENEWABLE VENTURES, S.L.
04.2023 - 04.2025

B2C Sales Representative: UK

COLORUANDA INVESTMENT, S.A.
01.2021 - 03.2023

Receptionist - Guest Relationship Building

HOTEL ARTS BARCELONA
12.2015 - 01.2020

OSTELEA Barcelona

Master's Degree from International Tourism Management
01.2015 - 1 2016

UNITEC Honduras

Bachelor's from Marketing and International Trade
01.2010 - 1 2014

Colorado University

Course from Business Communication Specialization

Yale University

Course from Managing Emotions in Times of Uncertainty & Stress

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