Thu Trang Chu
Hanoi
Summary
“I am seeking opportunities to join in a dynamic working environment. With a dedication to self-development and a passion for learning, my goal is to apply accumulated knowledge to accomplish higher achievements.”
Overview
2
2
years of professional experience
Work History
Food and Beverage Server
VOI Daniela Essentia
Otranto
06.2024 - 09.2024
- Suggested food and beverage items to customers based on their preferences.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Set up banquet rooms for special events such as weddings or corporate functions.
Front Desk Receptionist
La Palm Hotel
Hanoi
11.2023 - 04.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure the accuracy of records.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Online English Tutor
Vuihoc Joint Stock Company
Hanoi
11.2022 - 10.2023
- Developed lesson plans for online English classes according to student's age and level of proficiency.
- Provided one-on-one tutoring sessions with students via online platforms.
- Adapted teaching methods to meet the needs of different learners.
- Helped students build confidence in speaking English fluently and correctly.
Internship Trainer
Viet Nam Cenco Coporation
Hanoi
05.2023 - 08.2023
- Assisted in the development and implementation of training programs.
- Provided customer service by answering questions, resolving problems, and responding to complaints promptly.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
Hanoi University
Hanoi, Viet Nam06-2025
Skills
- Complaint Handling
- Communication
- Teamwork
- Performance Improvement
Languages
Vietnamese
First Language
English
Upper Intermediate (B2)
B2
Italian
Beginner (A1)
A1
Timeline
Food and Beverage Server
VOI Daniela Essentia
06.2024 - 09.2024
Front Desk Receptionist
La Palm Hotel
11.2023 - 04.2024
Internship Trainer
Viet Nam Cenco Coporation
05.2023 - 08.2023
Online English Tutor
Vuihoc Joint Stock Company
11.2022 - 10.2023
Bachelor of Tourism Studies - Tourism And Travel Management
Hanoi University
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