Terrie Forbes
Flowers Bay
Summary
Dynamic and dependable professional with a proven track record at Funtastic Travelling Shows, excelling in customer service and teamwork. Adept at problem-solving and time management, I enhance guest experiences while ensuring safety compliance. Committed to continuous improvement, I thrive in fast-paced environments and adapt quickly to new challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Concessions Games
Funtastic Travelling Shows
05.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Amusement Ride Operator
Rainier Amusement- One Sweet World
04.2024 - 07.2024
- Operated various amusement rides, ensuring guest safety and adherence to operational protocols.
- Monitored ride performance, conducting routine inspections for optimal functionality and safety compliance.
- Assisted guests with ride instructions, enhancing overall customer experience and satisfaction levels.
- Responded promptly to guest inquiries and concerns, fostering a welcoming environment at attractions.
- Trained new operators on safety procedures and equipment usage, promoting a culture of safety awareness.
- Implemented efficient loading and unloading processes, minimizing wait times for guests during peak periods.
- Participated in emergency drills, reinforcing readiness and response measures among operational staff.
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
Customer Service Representative
OCLINICALS
09.2023 - 03.2024
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Assisted in resolving product issues, enhancing customer satisfaction and loyalty.
- Maintained detailed records of customer interactions in CRM system for future reference.
- Collaborated with team members to streamline communication processes, improving overall efficiency.
- Guided customers through troubleshooting steps, facilitating quick resolutions to common problems.
- Handled high-volume calls while maintaining professional demeanor and effective service standards.
- Adapted to new software tools quickly, supporting team transition during system upgrades.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Luisa Trundle
Roatan11-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Concessions Games
Funtastic Travelling Shows
05.2025 - 09.2025
Amusement Ride Operator
Rainier Amusement- One Sweet World
04.2024 - 07.2024
Customer Service Representative
OCLINICALS
09.2023 - 03.2024
High School Diploma -
Luisa Trundle
Reading
Motivated and adaptable professional with an educational background in science and computer studies from Roatan, Honduras. I have a strong habit of learning and reading, which helps me grow continuously and stay curious, focused, and informed. I bring solid analytical skills, attention to detail, and the ability to learn quickly in any role or environment.