Hi, I’m
Tammy Avila
International Relations
Tegucigalpa,FRANCISCO MORAZAN
Summary
Proven in enhancing customer satisfaction and streamlining visa processes, leveraged problem-solving skills and adaptability at StarTek and Arkansas Global Connect. Excelling in customer relationship management and document handling, efficiently resolved complex issues, significantly improving service delivery and operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
years of professional experience
4
years of post-secondary education
2
Languages
Work History
StarTekTegucigalpa
Call Center Representative
02.2023 - 04.2024
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Arkansas Global ConnectTegucigalpa
Visa Assistant
06.2022 - 08.2022
Job overview
- Organized visa application materials meticulously, ensuring all required documents were submitted correctly within specified timeframes.
- Ensured accurate completion of visa applications, conducting thorough reviews to minimize errors and delays.
- Increased efficiency in handling client queries by creating informative resources related to common questions about visa application process.
- Contributed to team success by sharing best practices and updated information on changing immigration laws with colleagues.
- Provided exceptional support to applicants experiencing difficulties, resolving issues quickly and professionally.
- Educated applicants on importance of maintaining accurate and complete records, fostering mutual understanding of their responsibilities in visa process.
- Delivered exceptional customer service under pressure, managing high-stress situations with diplomacy and professionalism.
- Facilitated smooth communication between clients and consulates, acting as reliable liaison throughout entire process.
- Demonstrated expertise in various types of visas, tailoring guidance based on individual circumstances and needs.
- Streamlined visa application processes by implementing efficient filing systems and digital records management.
Education
Catholic University of HondurasTegucigalpa, Honduras
Associate of Science from International Relations
09.2018 - 12.2022
University Overview
- Completed Coursework: Total quality management, 2021
- Protocol Member, UNICAH Protocol Team, 2019 to 2021
- Recipient of Honorable Mention in the Environment Committee, third semester, 2021
Skills
Customer Service
Customer Relationship Management
Call Control
Data Entry
Problem-solving skills
Quality Assurance
Complaint resolution
Organizational Skills
Analytical Thinking
Data Evaluation
Work Prioritization
Document and Records Management
Adaptability and Flexibility
Timeline
Call Center Representative
StarTek
02.2023 - 04.2024
Visa Assistant
Arkansas Global Connect
06.2022 - 08.2022
Catholic University of Honduras
Associate of Science from International Relations
09.2018 - 12.2022