Suzett Suazo
San Pedro Sula
Summary
Dynamic customer service professional with a proven track record at Crowley, excelling in problem resolution and client relations. Adept at utilizing CRM software to enhance communication flow, I fostered loyalty through effective complaint resolution and built rapport with customers, driving satisfaction and retention. Proficient in Microsoft Office Suite, I streamline processes for efficiency.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
UnifyCX
01.2023 - 09.2025
- Assisted customers with inquiries, providing accurate information and support.
- Managed customer interactions through various channels, ensuring timely responses.
- Resolved complaints effectively, enhancing customer satisfaction and loyalty.
- Demonstrated adaptability by learning company policies and product knowledge quickly.
- Engaged in training sessions to develop skills in conflict resolution and service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
Water For People
01.2023 - 12.2023
- Managed scheduling and coordinated meetings for executives, ensuring efficient use of time.
- Developed and maintained filing systems to enhance document retrieval processes.
- Assisted in preparing reports and presentations, improving clarity and effectiveness of communication.
- Handled correspondence and communications, maintaining professionalism in all interactions.
- Been an interpreter for the campaigns.
Freight Service Supervisor
Crowley
01.2018 - 09.2019
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements to enhance service efficiency and reduce response times.
- Coordinated schedules and workflows to optimize staff productivity across multiple shifts.
- Conducted performance evaluations to identify training needs and promote employee development.
- Resolved customer complaints effectively, fostering positive relationships and retention rates.
- Analyzed service metrics to identify trends, driving strategic initiatives for continuous improvement.
- Monitored the team's performance and gave feedback when necessary.
Customer Service Representative
Crowley
01.2013 - 12.2018
- Collaborated with team members to improve service processes and communication flow.
- Utilized CRM software to log customer interactions and track follow-ups efficiently.
- Responded to customer requests for products, services, and company information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Managed customer interactions through various channels, ensuring timely responses.
Material Coordinator
Crowley
01.2010 - 12.2013
- Coordinated inventory management processes to ensure timely material availability and reduce delays.
- Monitored supply chain activities to optimize material flow and minimize disruptions.
- Collaborated with vendors to secure timely deliveries and maintain positive relationships.
- Developed and implemented efficient tracking systems for material usage and inventory levels.
Education
No Degree -
Industrial Enenierring
San Pedro Sula01-2009
High School Diploma -
Centro Cultural Sanpedrano
San Pedro Sula11-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Client relations
- Microsoft outlook
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
UnifyCX
01.2023 - 09.2025
Administrative Assistant
Water For People
01.2023 - 12.2023
Freight Service Supervisor
Crowley
01.2018 - 09.2019
Customer Service Representative
Crowley
01.2013 - 12.2018
Material Coordinator
Crowley
01.2010 - 12.2013
No Degree -
Industrial Enenierring
High School Diploma -
Centro Cultural Sanpedrano
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