Steve Colon Lopez
Customer Care Agent
Summary
Dynamic Customer Service Representative with proven expertise at People Solution, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and complaint resolution, I effectively managed high-stress situations, leading to increased loyalty and repeat business. Committed to delivering informed recommendations and improving user experiences through strong product knowledge.
Overview
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Language
Work History
Customer Service Representative
People Solution
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate Of Applied Business - Business Administration
Dodge City College
Dodge City Kansas01.1990
Skills
Customer service
Timeline
Customer Service Representative
People Solution
Associate Of Applied Business - Business Administration
Dodge City College
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