Stephania Orellana

As a Workforce Analyst, my role revolves around analyzing and interpreting data to optimize staffing levels, enhance employee productivity, and improve overall operational performance. I also collaborate with administrative paperwork processes, working closely with Human Resources and Finance department.I contribute to aligning the workforce with organizational objectives and fostering a more efficient and effective working environment.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.