Summary
Overview
Work History
Education
Skills
Certification
HONORS & AWARDS
references
Timeline
Generic

Staysie Gordon

Primary Teacher

Summary

Proven track record in enhancing customer satisfaction and exceeding sales targets, notably with KM2 SOLUTIONS. Leveraged teamwork and problem-solving skills to achieve challenging objectives, demonstrating a strong ability to motivate and lead in diverse roles. Maintained high standards of service and product knowledge, contributing to significant performance improvements.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Appointment Scheduler

OCLINICALS
05.2023 - Current
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Handled complaints and questions, and re-directed calls to other team members.

Collections Agent

KM2SOLUTIONS, CPS Loan Servicing
06.2020 - 04.2023
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

Sales Agent, Customer Service Agent

KM2 SOLUTIONS, CenturyLink
09.2019 - 05.2020
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Sales Agent

TC Telephone
10.2018 - 09.2019
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Set and achieved company defined sales goals.

English Teacher

Andy Martel
02.2017 - 10.2018
  • Developed innovative lesson plans to engage students in English language learning.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Kept classroom organized, clean and safe for students and visitors.

Kitchen Supervisor

Roatan Rum Company
06.2013 - 05.2016
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

Education

IBE, Enteral Culture Bilingual
Honduras, Bay Islands Of Roatan
08-2016

Skills

    Teamwork

    Customer service

    Self motivation

    Problem-solving

    Product knowledge

    Attention to detail

Certification

Award winning of perseverance and appreciation in the year of 2022

HONORS & AWARDS

I won an award for perseverance in 2022 along with a diploma for appreciation

references

Professional References

Wildrin Gonzales: 504-9604-6392


Personal References

Fernanda Teruel: 504-33833900



Timeline

Appointment Scheduler

OCLINICALS
05.2023 - Current

Award winning of perseverance and appreciation in the year of 2022

08-2022

Collections Agent

KM2SOLUTIONS, CPS Loan Servicing
06.2020 - 04.2023

Sales Agent, Customer Service Agent

KM2 SOLUTIONS, CenturyLink
09.2019 - 05.2020

Sales Agent

TC Telephone
10.2018 - 09.2019

English Teacher

Andy Martel
02.2017 - 10.2018

Kitchen Supervisor

Roatan Rum Company
06.2013 - 05.2016

IBE, Enteral Culture Bilingual

Similar Profiles

CREATE PROFILE
Staysie GordonPrimary Teacher