Helping others
Sindy Mandujano
Operation Manager
La Ceiba,AT
Summary
Experienced operations leader with a strong background in business analysis, budget control, and process improvement. Skilled in aligning production, logistics, and service operations with company goals. Proven ability to reduce waste, improve efficiency, and support executive decision-making.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
Language
11
11
years of professional experience
Work History
Operation Manager
Petroseal
11.2015 - Current
- Directed daily operations, aligning production, logistics, and service workflows with business priorities.
- Standardized operating procedures to improve consistency, compliance, and cross-functional coordination.
- Optimized inventory control and supply chain planning to support uninterrupted operations.
- Oversaw vendor relationships, procurement activities, and service-level expectations.
- Implemented process improvements to reduce waste, delays, and operational bottlenecks.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
- Empowered team leaders with autonomy in decision-making, fostering dynamic and responsive operational environment.
- Achieved significant cost reductions by renegotiating supplier contracts and optimizing inventory management practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
MBA - Master Of Business Administration
Lynn University
Boca Raton, Florida08.2015
Bachelor of Science - Marketing With A Minor in Human Resources
Nova Southeastern University
Davie, Florida05.2014
Skills
Operational excellence
Business analysis
Organizational development
Safety management
Cross-functional coordination
Teamwork and collaboration
Relationship building
Team leadership
Operations oversight
Decision-making
Strategic planning
Operations management
Payroll administration and timekeeping
Marketing strategies
Customer relations
Customer service
Administrative management
Employee development
Budget development
Customer service management
Logistics
Employee reviews
Human resources
Effective leader
Business leadership
Employee motivation
Performance evaluation and monitoring
Customer retention
Accomplishments
- Resolved product issues through consumer testing and customer feedback.
- Supervised a team of 90 employees coordinating daily activities and supporting operational performance.
- Increased sales and strengthened customer retention by identifying customer needs and implementing targeted service improvements.
- Improved profit margins by identifying unnecessary expenses and implementing cost-saving measures.
- Established strategic supplier partnerships that contributed to sales growth and improved profitability.
- Identified internal operational bottlenecks and opportunities to streamline decision-making processes.
Interests
Sports
Beauty
Wellness
Family
Timeline
Operation Manager
Petroseal
11.2015 - Current
MBA - Master Of Business Administration
Lynn University
Bachelor of Science - Marketing With A Minor in Human Resources
Nova Southeastern University