Silvia Romero
Industrial Engineer
San Pedro Sula
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Administrative Manager
Grupo Logístico De Carga
11.2022 - 01.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Commercial and Customer Service Manager
Ehisa
09.2020 - 06.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Generated customer satisfaction surveys to analyze results into action plans.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
Quality Control Manager
Southern Glove
05.2016 - 10.2019
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
Marketing Executive
Corporacion Lady Lee
01.2015 - 03.2016
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
Senior Customer Service Manager
Telas Elásticas (TESA)
01.2010 - 10.2014
- Expanded company presence in key markets through targeted marketing campaigns and promotional events.
- Achieved significant cost savings through effective negotiation of vendor contracts and optimizing resource allocation.
- Increased overall business efficiency by streamlining processes and implementing innovative management strategies.
- Improved customer satisfaction ratings with proactive problem resolution and enhanced communication strategies.
Administrative Coordinator
Elcatex
09.2006 - 12.2009
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
General Manager
World Video
02.2003 - 03.2006
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Marketing Trainee
Cerveceria Homdureña
03.2001 - 01.2003
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Enriched customer experience by providing timely feedback responses on various online platforms such as social media channels and review websites.
- Supported the planning and execution of trade shows and conferences, raising brand awareness within the industry.
- Conducted thorough market research, utilizing findings to inform future marketing efforts and strategy adjustments as needed.
- Provided support to sales team, aiding in the preparation of presentations for client meetings.
Education
MBA Master En Dirección De Empresas - Maester En Dirección Comercial Y Marketing
Escuela De Negocios Europea De Barcelona
Barcelona Airport System Management - Aviation Management
Universidad Autónoma De Honduras
San Pedro Sula 07.2020
Comercial Management - Commercial
AÉREA AERONAUTiCAL BUSINESS SCHOOL
Madrid 06.2020
CTPAT -
Ctpat
11.2017
Planificación Estratégica Y Balance Scorecard - Planning
Horizontes Millenium Training Industry
San Pedro Sula 11.2017
Auditor Interno - Auditing
Incotec
México 10.2017
Toma De Decisiones -
Funadeh
San Pedro Sula 05.2016
Customer Service Y Comunicación Efectiva -
Procinco
San Pedro Sula 05.2015
Marketing Certificate - Marketing
Universidad Privada
San Pedro Sula 06.2003
Bachelor Of Engineering - Industrial Engineering
Universidad Católica De Honduras
San Pedro Sula 12.2000
Skills
Customer Service
Timeline
Administrative Manager
Grupo Logístico De Carga
11.2022 - 01.2024
Commercial and Customer Service Manager
Ehisa
09.2020 - 06.2022
Quality Control Manager
Southern Glove
05.2016 - 10.2019
Marketing Executive
Corporacion Lady Lee
01.2015 - 03.2016
Senior Customer Service Manager
Telas Elásticas (TESA)
01.2010 - 10.2014
Administrative Coordinator
Elcatex
09.2006 - 12.2009
General Manager
World Video
02.2003 - 03.2006
Marketing Trainee
Cerveceria Homdureña
03.2001 - 01.2003
MBA Master En Dirección De Empresas - Maester En Dirección Comercial Y Marketing
Escuela De Negocios Europea De Barcelona
Airport System Management - Aviation Management
Universidad Autónoma De Honduras
Comercial Management - Commercial
AÉREA AERONAUTiCAL BUSINESS SCHOOL
CTPAT -
Ctpat
Planificación Estratégica Y Balance Scorecard - Planning
Horizontes Millenium Training Industry
Auditor Interno - Auditing
Incotec
Toma De Decisiones -
Funadeh
Customer Service Y Comunicación Efectiva -
Procinco
Marketing Certificate - Marketing
Universidad Privada
Bachelor Of Engineering - Industrial Engineering
Universidad Católica De Honduras
Similar Profiles
Ivo ErnestoIvo Ernesto
Business Analyst at AGÊNCIA REGULADORA DE CERTIFICAÇÃO DE CARGA E LOGISTICABusiness Analyst at AGÊNCIA REGULADORA DE CERTIFICAÇÃO DE CARGA E LOGISTICA
ALVARO ARIAS MORENOALVARO ARIAS MORENO
Aircraft Maintenance Technician at AERO TRANSPORTES DE CARGA UNIONAircraft Maintenance Technician at AERO TRANSPORTES DE CARGA UNION
Orlando AguilarOrlando Aguilar
Operador De Equipos Pesados at Puerto De Carga MarielOperador De Equipos Pesados at Puerto De Carga Mariel