Silvia Romero
Industrial Engineer
San Pedro Sula
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Administrative Manager
Grupo Logístico De Carga
11.2022 - 01.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Commercial and Customer Service Manager
Ehisa
09.2020 - 06.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Generated customer satisfaction surveys to analyze results into action plans.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
Quality Control Manager
Southern Glove
05.2016 - 10.2019
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
Marketing Executive
Corporacion Lady Lee
01.2015 - 03.2016
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
Senior Customer Service Manager
Telas Elásticas (TESA)
01.2010 - 10.2014
- Expanded company presence in key markets through targeted marketing campaigns and promotional events.
- Achieved significant cost savings through effective negotiation of vendor contracts and optimizing resource allocation.
- Increased overall business efficiency by streamlining processes and implementing innovative management strategies.
- Improved customer satisfaction ratings with proactive problem resolution and enhanced communication strategies.
Administrative Coordinator
Elcatex
09.2006 - 12.2009
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
General Manager
World Video
02.2003 - 03.2006
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Marketing Trainee
Cerveceria Homdureña
03.2001 - 01.2003
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Enriched customer experience by providing timely feedback responses on various online platforms such as social media channels and review websites.
- Supported the planning and execution of trade shows and conferences, raising brand awareness within the industry.
- Conducted thorough market research, utilizing findings to inform future marketing efforts and strategy adjustments as needed.
- Provided support to sales team, aiding in the preparation of presentations for client meetings.
Education
MBA Master En Dirección De Empresas - Maester En Dirección Comercial Y Marketing
Escuela De Negocios Europea De Barcelona
Barcelona Airport System Management - Aviation Management
Universidad Autónoma De Honduras
San Pedro Sula 07.2020
Comercial Management - Commercial
AÉREA AERONAUTiCAL BUSINESS SCHOOL
Madrid 06.2020
CTPAT -
Ctpat
11.2017
Planificación Estratégica Y Balance Scorecard - Planning
Horizontes Millenium Training Industry
San Pedro Sula 11.2017
Auditor Interno - Auditing
Incotec
México 10.2017
Toma De Decisiones -
Funadeh
San Pedro Sula 05.2016
Customer Service Y Comunicación Efectiva -
Procinco
San Pedro Sula 05.2015
Marketing Certificate - Marketing
Universidad Privada
San Pedro Sula 06.2003
Bachelor Of Engineering - Industrial Engineering
Universidad Católica De Honduras
San Pedro Sula 12.2000
Skills
Customer Service
Budgeting
Office administration
Strategic planning
Project Management
Staff Management
Timeline
Administrative Manager
Grupo Logístico De Carga
11.2022 - 01.2024
Commercial and Customer Service Manager
Ehisa
09.2020 - 06.2022
Quality Control Manager
Southern Glove
05.2016 - 10.2019
Marketing Executive
Corporacion Lady Lee
01.2015 - 03.2016
Senior Customer Service Manager
Telas Elásticas (TESA)
01.2010 - 10.2014
Administrative Coordinator
Elcatex
09.2006 - 12.2009
General Manager
World Video
02.2003 - 03.2006
Marketing Trainee
Cerveceria Homdureña
03.2001 - 01.2003
MBA Master En Dirección De Empresas - Maester En Dirección Comercial Y Marketing
Escuela De Negocios Europea De Barcelona
Airport System Management - Aviation Management
Universidad Autónoma De Honduras
Comercial Management - Commercial
AÉREA AERONAUTiCAL BUSINESS SCHOOL
CTPAT -
Ctpat
Planificación Estratégica Y Balance Scorecard - Planning
Horizontes Millenium Training Industry
Auditor Interno - Auditing
Incotec
Toma De Decisiones -
Funadeh
Customer Service Y Comunicación Efectiva -
Procinco
Marketing Certificate - Marketing
Universidad Privada
Bachelor Of Engineering - Industrial Engineering
Universidad Católica De Honduras