Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sherly Jessenia  Pagoada

Sherly Jessenia Pagoada

Summary

Dynamic and results-driven professional with extensive experience in customer service and food preparation at Five Man Bar and Grill. Proven ability to enhance kitchen efficiency and maintain high hygiene standards. Recognized for strong teamwork and adaptability, consistently delivering exceptional service while managing multiple priorities in fast-paced environments.

Overview

1
1
Language
21
21
years of professional experience

Work History

Cook's Assistant

Five Man Bar and Grill
01.2024 - 10.2024
  • Prepared ingredients following safety and hygiene standards.
  • Assisted chefs in cooking, plating, and presentation of dishes.
  • Maintained cleanliness of kitchen equipment and workstations.
  • Learned new recipes and cooking techniques under chef supervision.
  • Improved kitchen efficiency by assisting in food preparation and maintaining a clean work environment.
  • Demonstrated flexibility by adapting to changing priorities or special requests from cook during meal preparation.
  • Facilitated teamwork among kitchen staff members through clear communication regarding tasks at hand or upcoming needs throughout shifts.
  • Supported smooth restaurant operations by promptly restocking necessary supplies during peak hours.
  • Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
  • Reduced food waste by monitoring inventory levels and informing the cook about any potential shortages or expired products.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Followed food safety practices and sanitation guidelines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Assistant Manager

C&C Boutique
01.2023 - 01.2024
  • Assisted in managing daily store operations and customer interactions to enhance service quality.
  • Monitored inventory levels and assisted with restocking to maintain product availability.
  • Developed promotional displays that increased customer engagement and drove sales growth.
  • Collaborated with management on strategic initiatives to enhance overall store performance.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Waitress

Lunado Resturant Bar
12.2020 - 06.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Provided exceptional customer service in a fast-paced nightclub environment.
  • Maintained cleanliness and organization of tables and service areas.
  • Handled cash transactions accurately during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Secretary

Dominguez Trucking
07.2003 - 09.2011

Payroll,office work,keeping records, IFTA fuel tax organization. Attending telephone calls. Paying parts,Semi Truck repairs.

  • Managed daily correspondence and communication between departments and clients.
  • Organized and maintained filing systems for efficient document retrieval.
  • Scheduled appointments and coordinated meetings for executive staff.
  • Prepared reports and documentation to support operational activities.
  • Assisted in tracking inventory levels and ordered office supplies as needed.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Cashier

BP Gas Station Service
09.2010 - 01.2011
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Managed cash drawer, ensuring accuracy in daily reconciliations.
  • Collaborated with team members to improve workflow efficiency.
  • Educated customers on promotions and loyalty programs effectively.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Waitress

Toro Loco Night Club
09.2007 - 06.2009
  • Provided exceptional customer service in a fast-paced nightclub environment.
  • Assisted with menu recommendations to enhance guest dining experiences.
  • Maintained cleanliness and organization of tables and service areas.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled cash transactions accurately during busy shifts.
  • Adapted quickly to changing priorities and high-pressure situations.
  • Trained new staff on service protocols and restaurant standards.
  • Resolved customer complaints effectively, enhancing overall satisfaction.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

High School Diploma -

Southwest Georgia Institute of Education
Belle Glade Florida U.S.A
06-2005

Skills

Sanitation practices

Attention to detail

Food preparation

Ingredient preparation

Safe food handling

Customer service

Floor maintenance

Food storage

Flexible and adaptable

Point-of-sale operation

Dishwasher operation

Beverage management

Teamwork and collaboration

Reliable and punctual

Timeline

Cook's Assistant

Five Man Bar and Grill
01.2024 - 10.2024

Assistant Manager

C&C Boutique
01.2023 - 01.2024

Waitress

Lunado Resturant Bar
12.2020 - 06.2022

Cashier

BP Gas Station Service
09.2010 - 01.2011

Waitress

Toro Loco Night Club
09.2007 - 06.2009

Secretary

Dominguez Trucking
07.2003 - 09.2011

High School Diploma -

Southwest Georgia Institute of Education
Sherly Jessenia Pagoada