Serina Stabenow
Marshalltown
Summary
Skilled in client relationship building and critical thinking, I enhanced resident care at Sevita Health by overseeing staff and improving service plans. My background includes managing high-stress situations and maintaining confidentiality, showcasing my ability to navigate complex environments while fostering growth and stability.
Client support professional with track record of providing high-quality assistance to clients and resolving complex issues efficiently. Proven ability to collaborate with teams and adapt to dynamic environments. Known for excellent communication skills and reliability, ensuring seamless client experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Sevita Health
10.2024 - Current
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Monitored progress towards individualized goals regularly, adjusting service plans as necessary to promote optimal growth for each resident.
- Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Fostered a supportive and compassionate living environment through regular communication with residents and their families.
Customer Service Representative
Thomas L Cardella & Associates
11.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Family Services Specialist
Children and Families of Iowa
11.2019 - 10.2021
- Maintained confidential records and documentation.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
Owner/Operator Apartment Rentals
Stabenow Rentals
05.2004 - 05.2017
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Bachelor of Arts - Psychology & Human Services
Buena Vista University
Storm Lake, Ia06-2015
Skills
- Interpersonal and written communication
- Active listening
- Troubleshooting
- Client relationship building
- Critical thinking
- Professional ethics
- Empathy and patience
- Confidentiality practices
Certification
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Timeline
Client Support Specialist
Sevita Health
10.2024 - Current
Customer Service Representative
Thomas L Cardella & Associates
11.2021 - 10.2024
Family Services Specialist
Children and Families of Iowa
11.2019 - 10.2021
Owner/Operator Apartment Rentals
Stabenow Rentals
05.2004 - 05.2017
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Bachelor of Arts - Psychology & Human Services
Buena Vista University
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