Summary
Overview
Work History
Education
Timeline
Hi, I’m

Sebastian Villanueva

Customer Service Agent
Tegucigalpa,Francisco Morazan
Sebastian Villanueva

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
years of professional experience
3
Languages

Work History

Teleperformance

Customer Service Representative
02.2025 - 05.2025

Job overview

  • salary: 600-800
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Streamlined communication between development teams through effective use of collaboration tools such as Slack and Confluence.
  • Excellent communication skills, both verbal and written.

Intouch Cx

Customer Support
04.2024 - 12.2024

Job overview

  • Salary: $301-$600
  • Reduced customer support inquiries by redesigning complex interfaces for better usability and comprehension.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Provided excellent customer support during flight disruptions by promptly rebooking passengers on alternative flights or offering other accommodations as required.
  • Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
  • Provided exceptional customer support, resolving complex issues promptly and effectively to maintain strong relationships with clients.
  • Increased client satisfaction by providing outstanding customer support throughout the entire project process.

24-7intouch

Customer Service Agent
08.2022 - 01.2023

Job overview

  • Salary: $301-$600
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Ibex global

Customer Support Agent
05.2022 - 08.2022

Job overview

  • Salary: $301-$600
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
  • Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
  • Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
  • Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
  • Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
  • Provided mentoring and guidance to new team members for seamless integration into the customer support environment.
  • Prepared comprehensive reports highlighting trends in support requests received over time, aiding in proactive issue identification and preemptive solution implementation.
  • Delivered timely updates on ongoing cases or new product releases to keep clients informed on progress towards resolution or enhancements available within the company''s offerings.

Education

Universidad Tecnológica De Honduras
Honduras

from Mecatronic Engineering
06-2027

University Overview

College student (3rd Year)


San Jose Del Carmen
Tegucigalpa

High School
11-2021

University Overview

High School Complete At

Timeline

Customer Service Representative
Teleperformance
02.2025 - 05.2025
Customer Support
Intouch Cx
04.2024 - 12.2024
Customer Service Agent
24-7intouch
08.2022 - 01.2023
Customer Support Agent
Ibex global
05.2022 - 08.2022
Universidad Tecnológica De Honduras
from Mecatronic Engineering
San Jose Del Carmen
High School
Sebastian VillanuevaCustomer Service Agent