SARA RAMIREZ
San Pedro Sula
Summary
Self-motivated, team players with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have worked on busy, pressurized environments where high standards are expected.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE
Grupo Simplex
04.2018 - 09.2022
- Responded to 100+ emails a day: solving and issues, assiting clients with any questions, processing refunds and offering personalized responses
- Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish
- Wrote weekly and monthly reports on customer interactions
- Assisted with audits and drug testing program.
QUALITY ANALISTIC
Zero Variance
02.2023 - 04.2024
- Analyzing and monitoring the performance of the agents during the calls
- Provide 1-1 coaching
- Helping maintain the quality of the service we provide
- Make sure agent are following the policies and procedures of the company.
Customer Success Manager
Power Commercial Insurance Brokers
04.2024 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions. Prequalified potential lead customers.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Education
BUSINESS ADMINISTRATION -
UNIVERSIDAD DE SAN PEDRO SULA (USAP)
08.2024
BACHELO DEGREE IN SCIENCE AND ARTS -
MHOTIVO BILINGUAL PRIVATE INSTITUTE
01.2014
Skills
- Teamwork
- Problem-Solving
- Sales
- Customer Services
- Handling Conflicts
- CRM Software
- Customer Account Management
Languages
ENGLISH
Advanced
C1
SPANISH
Proficient
C2
Certificationscourses
- Microsoft Office (Word, Publisher, Power Point)
- CRM
- Conexux
References
- LIC. GENNIES MARTINEZ, 9639-2021
- ING. FERNANDO RAMOS, 3279-5060
Timeline
Customer Success Manager
Power Commercial Insurance Brokers
04.2024 - Current
QUALITY ANALISTIC
Zero Variance
02.2023 - 04.2024
CUSTOMER SERVICE
Grupo Simplex
04.2018 - 09.2022
BUSINESS ADMINISTRATION -
UNIVERSIDAD DE SAN PEDRO SULA (USAP)
BACHELO DEGREE IN SCIENCE AND ARTS -
MHOTIVO BILINGUAL PRIVATE INSTITUTE
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