Samuel Montoya
Professional In International Trade And Business
La Ceiba,AT
Summary
Results-driven professional with a strong focus on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a solid background in customer relations and communication. Personable Advocate with 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Main focus is on surpassing expectations and driving team success. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Advocate Member Service Representative
Alorica
08.2022 - 10.2023
- Maintained detailed records of customer interactions, ensuring accurate data collection and analysis for future reference.
- Utilized customer feedback to identify areas for improvement in service delivery, driving continuous growth.
- Provided personalized support to customers, fostering strong relationships and loyalty to the brand.
- Participated in ongoing training programs, staying up-to-date on industry trends and best practices in customer service.
- Reached resolution targets consistently by utilizing advanced negotiation skills during challenging conversations.
- Effectively prioritized tasks during peak periods or high call volumes without compromising accuracy or attention to detail.
- Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
- Improved first-call resolution rate through comprehensive knowledge of company policies and procedures.
- Developed rapport with diverse clientele by demonstrating empathy and understanding during difficult situations.
- Managed a high volume of inbound calls, ensuring timely assistance to customers with various needs.
- Collaborated with team members to achieve department goals and maintain high levels of performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science -
The Lighthouse Christian Bilingual School
La Ceiba, Honduras 05.2001 -
Skills
Strong negotiation
Data entry proficiency
Exceptional communication
Stress Tolerance
Professionalism and Integrity
Cross-selling techniques
Timeline
Advocate Member Service Representative
Alorica
08.2022 - 10.2023
Bachelor of Science -
The Lighthouse Christian Bilingual School
05.2001 -
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