Samuel Diaz
Bachelor In Social Work
Tegucigalpa,FM
Work Preference
Summary
Dynamic professional with a proven track record at the Ministry of Foreign Affairs, excelling in child advocacy and multidisciplinary collaboration. Leveraged strong communication skills to enhance family support and achieve high customer retention at Teleperformance. Adept in CRM software, consistently exceeding goals while fostering trust and delivering innovative solutions.
Experienced with child welfare and protection, ensuring safety and well-being of vulnerable children. Utilizes crisis intervention and risk assessment techniques to address complex situations. Knowledge of legal frameworks and support services to achieve positive outcomes for children and families.
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in warm-calls sales.
Overview
4
4
years of professional experience
2
2
Languages
5
5
years of post-secondary education
Work History
Child Protection Officer
Ministry of Foreign Affairs
11.2024 - Current
- Strengthened relationships between families and community resources by providing referrals and follow-up assistance.
- Supported family reunification efforts by offering guidance, mediation, and resources to parents navigating the process.
- Continuously updated knowledge of relevant legislation, research findings, and industry trends to inform best practice approaches in daily activities.
- Navigated sensitive situations with empathy and professionalism, fostering trust among vulnerable clients during difficult times.
- Maintained accurate case records, ensuring timely documentation and compliance with agency policies.
- Provided crisis intervention services to address immediate safety concerns for children in need.
- Managed complex caseloads while maintaining a high standard of service quality for each individual client interaction.
- Leveraged strong communication skills to build rapport with children, families, colleagues, and external partners alike.
- Collaborated with multidisciplinary teams to develop comprehensive support plans for at-risk children and families.
- Provided expert consultation to colleagues, community partners, and other stakeholders on child protection matters.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Customer Sales and Service Expert
Teleperformance
06.2022 - 12.2024
- Processed orders, service requests and applied information to customers.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Completed call documentation while speaking with customers.
- Handled calls promptly and with courteous professionalism.
- Utilized CRM tools to manage and track customer interactions, ensuring accurate record-keeping and timely followups.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
Project Assistant
COIPRODEN
Tegucigalpa, FM
01.2022 - 03.2023
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Researched and analyzed data to support project-related decisions.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Handled administrative duties, filing, and errands.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Maximized use of resources by coordinating procurement activities such as vendor selection, contract negotiation, and purchase order management.
- Completed multiple tasks simultaneously to optimize project completion.
- Monitored and reported on project risks and proposed solutions.
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
Education
Master of Arts - Human Rights
Universidad Nacional Autonoma De Honduras
Tegucigalpa, Honduras 02.2024 - Current
Bachelor of Science - Social Work
Universidad Nacional Autonoma De Honduras
Tegucigalpa, Honduras 09.2019 - 03.2023
Skills
Teamwork and cooperation
Family support
Goal setting and achievement
Creativity and innovation
Multidisciplinary collaboration
Child advocacy
Organization
CRM software
Goal oriented
Sales management
Call center experience
Computer skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Interests
Reading
Chess
Nature
Timeline
Child Protection Officer
Ministry of Foreign Affairs
11.2024 - Current
Master of Arts - Human Rights
Universidad Nacional Autonoma De Honduras
02.2024 - Current
Customer Sales and Service Expert
Teleperformance
06.2022 - 12.2024
Project Assistant
COIPRODEN
01.2022 - 03.2023
Bachelor of Science - Social Work
Universidad Nacional Autonoma De Honduras
09.2019 - 03.2023