Rolando Serrano Rodríguez
Tegucigalpa
Summary
Dynamic sales professional with a proven track record in customer relationship management and significant sales growth. Renowned for fostering collaborative teamwork, adaptability, and a relentless focus on results, complemented by expertise in innovative sales techniques and customer engagement. As a Lead Sales Associate, adept at executing creative sales strategies that enhance customer satisfaction and loyalty. Committed to building strong customer connections while maximizing sales opportunities through energetic and detail-oriented approaches.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Follow-Up Specialist
Virtual Assistant For CRE Task Wizard
03.2024 - Current
- Follow-up specialist. I work with my Closer/CEO in closing deals for Real Estate Properties.
- Enhanced team productivity with thorough documentation of follow-up actions and outcomes.
- Provided ongoing training and coaching to team members, fostering a culture of continuous learning and development.
- Streamlined follow-up processes for increased efficiency and effectiveness in handling customer concerns.
- Implemented tracking systems to monitor the status of open cases, allowing for faster resolution and improved accountability.
- Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
- Developed strong relationships with clients, creating a positive experience that encouraged repeat business.
Cold Caller-Lead Generator/Translator
Need A Cas Offer Fast
11.2022 - 10.2024
- Follow-up specialist. I helped my Closer in Real Estate Properties.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
Inbound and Outbound Sales
DayMark Safety Systems
06.2020 - 10.2021
- B2B sales. We offered personal, facility, and food safety systems.
USA Inbound and outbound sales agent for medical products
Ibo | Great Virtual Works
12.2017 - 04.2020
- Over-the-phone translator
Customer service
Startek SA
06.2015 - 08.2017
- Billing -Sales and computer skills
- Univision Mobile Activations-Billing over the phone customer service
- WFM customer service agent Billing Tech Support WFM Activations
- T-Mobile Customer Service
Education
Bachelor of Science - Environmental Engineering
UPI Honduras
Tegucigalpa(Remote)Skills
- Bilingual communication: Spanish (native), English (advanced)
- Proficient in Microsoft Office suite
- Professional and enthusiastic
- Over a decade in phone-based service
- Strong computer literacy and multitasking skills
- Experience with AI applications
- Brand awareness
- CRM software
- Email management
- Strong organizational abilities
- Teamwork and collaboration
- Customer service
Affiliations
- Rotary International
Certification
- Licensed Cattle insemination - 2023-Current
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Follow-Up Specialist
Virtual Assistant For CRE Task Wizard
03.2024 - Current
Cold Caller-Lead Generator/Translator
Need A Cas Offer Fast
11.2022 - 10.2024
Inbound and Outbound Sales
DayMark Safety Systems
06.2020 - 10.2021
USA Inbound and outbound sales agent for medical products
Ibo | Great Virtual Works
12.2017 - 04.2020
Customer service
Startek SA
06.2015 - 08.2017
Bachelor of Science - Environmental Engineering
UPI Honduras
Acknowledgments
- Punctuality
- Responsible
- Deal Closing Champion
- Continuous and fast learner
- Willing to work
- Great team player
- Goal Oriented
- Focused
Awards
ABSH National Soccer Tournament winner 2006, Macris School, Regional Champion soccer tournament winner 2005, 2006, 2007 Macris School., Spelling Bee Champion Mayan School 2011, Winner of the Ecological Food Fair for Environmental Engineering School 2016 UNICAH
Other Activities
- Translator of the international health team brigades 2012,2013-2014-2015
- Amateur soccer player
- Professional airsoft player
- Environmental enthusiast
- Red Cross Volunteer ( Blood Donor)
- Fire Department Volunteer
Similar Profiles
VINCE CASHVINCE CASH
Real Estate Cold Caller at Task WizardReal Estate Cold Caller at Task Wizard
Nathan HendricksNathan Hendricks
HR, Client and Virtual Assistant Success Manager at Task Away Virtual AssistantsHR, Client and Virtual Assistant Success Manager at Task Away Virtual Assistants
Ah'Lyce BellAh'Lyce Bell
Data Entry Specialist at The Assistant Virtual Assistant ServiceData Entry Specialist at The Assistant Virtual Assistant Service
Leonardo VelasquezLeonardo Velasquez
Country Manager at Humanity & Inclusion (HI)Country Manager at Humanity & Inclusion (HI)
Oswaldo SanchezOswaldo Sanchez
General Manager at Consorcio Inversiones EducativasGeneral Manager at Consorcio Inversiones Educativas