Roger Manzanares
Virtual Assistant
Tegucigalpa,Francisco Morazán
Summary
Experience working in Sales, tracker, customer service, technical support and Business Development via phone, chat and email Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Technical specialist
Ubisoft Connect
11.2023 - 05.2024
- Technical support via email, cases are handled by email giving consistent follow-up
Expert in Tracking and Logistical Management of Outpatient Medical Transportation
Sentry Accessory
10.2022 - 11.2023
- Cold Calling, creation of trips for patients with outpatient treatments: dialysis, chemotherapy and other ambulatory treatments, patient travel tracking, communication with hospitals, insurance agents, transportation companies and drivers
Top Saleser, Technician and Customer Service Expert
Genmobile
05.2022 - 10.2022
- Sale of mobile service plans, Technical support with the mobile devices that were delivered with the plans, Prospecting, Work under pressure with high volumes of incoming calls, opening of mobile accounts and transfer of cell numbers between different companies
Expert in Tracking and Technical Support
Emerge
10.2022 - 05.2022
- Cold Calling and emails, tracking of more than 200 daily loads via telephone and email for multiple companies, working with driver, carriers and brokers, Prospecting
Expert in Sales and Creation of Residential Services
Comcast Billing
12.2021 - 05.2022
- Creation of residential services, Show and instruct customers on each charge you receive on your residential bill, Appointment setting, Sell on each call and learn to give technical support to the equipment delivered, Cold Calling
Marketing Consultant, Sales, Technical Support and Customer Services
DYSON
02.2021 - 12.2021
- Sale of cleaning equipment, air sanitizers and hair care products, technical support by video call to remove and replace parts of any product sold or check if a product needed replacement of any part, Create orders and know how to locate each piece of each product sold by us, teach the customer the correct use and care of each product to avoid future damage to the parts or product
Business Development Manager
Amazon
01.2019 - 02.2021
- Customer service with accounts and orders, replacements and refunds, Advice and promotion of products and memberships about the amazon service, technical support for Amazon smart products and derivatives, order tracking and communication with shipping companies
Education
Architecture -
Universidad Nacional Autonoma De Honduras
Tegucigalpa 04.2028
Skills
Persuasive
Certification
Certificate in plastic, visual arts in materials and digital design.
Computingknowledge
- Microsoft word
- Excel
- Power point
- DEV C++
- AutoCAD
- REVIT
Professional Highlights
- Top sales agent for 2 consecutive years in DYSON, competing against more than 120 other sales representatives worldwide.
- Becoming Business Development Manager for Amazon.
- Work with more than 200 loads via email and phone to track loads with big companies.
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Professional Working
Timeline
Technical specialist
Ubisoft Connect
11.2023 - 05.2024
Expert in Tracking and Logistical Management of Outpatient Medical Transportation
Sentry Accessory
10.2022 - 11.2023
Expert in Tracking and Technical Support
Emerge
10.2022 - 05.2022
Top Saleser, Technician and Customer Service Expert
Genmobile
05.2022 - 10.2022
Expert in Sales and Creation of Residential Services
Comcast Billing
12.2021 - 05.2022
Marketing Consultant, Sales, Technical Support and Customer Services
DYSON
02.2021 - 12.2021
Business Development Manager
Amazon
01.2019 - 02.2021
Architecture -
Universidad Nacional Autonoma De Honduras
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