Rocio Del Cielo Madahi Moncada Aguilar
Choloma,Cortes
Summary
Dedicated professional with a strong foundation in accounting basics and advanced analytics, complemented by invoicing and billing experience. Demonstrates exceptional attention to detail and problem-solving skills, ensuring accurate bookkeeping and effective performance tracking. Committed to process improvement awareness and attentive customer service, aiming to enhance operational efficiency. Aspires to leverage time management expertise in a dynamic environment to drive success and innovation.
Overview
8
8
years of professional experience
Work history
Project Manager
Regis Ro
San Pedro Sula, Departamento de Cortes
12.2023 - 08.2025
- Managed customer orders and provided support.
- Tracked shipments and monitored delivery status.
- Checked and maintained inventory records.
- Increased sales by 10%
- Built productive client networks to maximise sales and marketing possibilities.
- Developed clear brand voices to improve marketing image and reputation.
- Explained sales and payment terms to parties in transactions.
Customer Service
Zero Variance
San Pedro Sula, Departamento de Cortes
06.2022 - 11.2023
- Managed furniture deliveries scheduled, repairs for damaged items and communicated estimated service times to customers while maintaining Zero Variance accuracy.
- Provided excellent customer service, resulting in satisfied commuters.
- Resolved issues promptly, improved overall customer service quality.
Appointment Setter
Coral Bay - Medicaid
San Pedro Sula, Departamento de Cortes
06.2021 - 12.2022
- Served as appointment setter, managing 100% inbound and outbound calls to effectively coordinate schedules between clients and provider.
- Overcame objections to secure appointments for sales team.
- Applied problem-solving skills when dealing with complex scheduling situations.
- Managed high volume of inbound calls to book appointments.
- Increased appointment setting efficiency by streamlining administrative tasks.
Administrative Assistant
Fernando Transport
San Pedro Sula, Departamento de Cortes
01.2018 - 11.2020
- Provided exceptional customer service support, addressing client inquiries promptly and professionally to ensure satisfaction and maintain strong relationships.
- Interacted professionally with clients providing excellent service at all times.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
Education
Bachelor of Science and Humanities - Science And Humanities
Alberth Einstein International School-SPS
San Pedro Sula06.2020
Skills
- Attention to detail
- Performance tracking
- Problem-Solving
- Time Management
- Attentive customer service
- Process improvement awareness
- Accounting basics
- Advanced analytics
- Bookkeeping knowledge
- Invoicing and billing experience
Languages
English
Advanced
Spanish
Native
Experience With
- Microsoft Suite
- Zendesk
- Skywave
- Salesforce
- Canvas
- Google Workspace
- Microsoft teams
- Slack
- Zoom
Timeline
Project Manager
Regis Ro
12.2023 - 08.2025
Customer Service
Zero Variance
06.2022 - 11.2023
Appointment Setter
Coral Bay - Medicaid
06.2021 - 12.2022
Administrative Assistant
Fernando Transport
01.2018 - 11.2020
Bachelor of Science and Humanities - Science And Humanities
Alberth Einstein International School-SPS