Summary
Overview
Work history
Education
Skills
Languages
Experience With
Timeline
Generic
Rocio Del Cielo Madahi Moncada Aguilar

Rocio Del Cielo Madahi Moncada Aguilar

Choloma,Cortes

Summary

Dedicated professional with a strong foundation in accounting basics and advanced analytics, complemented by invoicing and billing experience. Demonstrates exceptional attention to detail and problem-solving skills, ensuring accurate bookkeeping and effective performance tracking. Committed to process improvement awareness and attentive customer service, aiming to enhance operational efficiency. Aspires to leverage time management expertise in a dynamic environment to drive success and innovation.

Overview

8
8
years of professional experience

Work history

Project Manager

Regis Ro
San Pedro Sula, Departamento de Cortes
12.2023 - 08.2025
  • Managed customer orders and provided support.
  • Tracked shipments and monitored delivery status.
  • Checked and maintained inventory records.
  • Increased sales by 10%
  • Built productive client networks to maximise sales and marketing possibilities.
  • Developed clear brand voices to improve marketing image and reputation.
  • Explained sales and payment terms to parties in transactions.

Customer Service

Zero Variance
San Pedro Sula, Departamento de Cortes
06.2022 - 11.2023
  • Managed furniture deliveries scheduled, repairs for damaged items and communicated estimated service times to customers while maintaining Zero Variance accuracy.
  • Provided excellent customer service, resulting in satisfied commuters.
  • Resolved issues promptly, improved overall customer service quality.

Appointment Setter

Coral Bay - Medicaid
San Pedro Sula, Departamento de Cortes
06.2021 - 12.2022
  • Served as appointment setter, managing 100% inbound and outbound calls to effectively coordinate schedules between clients and provider.
  • Overcame objections to secure appointments for sales team.
  • Applied problem-solving skills when dealing with complex scheduling situations.
  • Managed high volume of inbound calls to book appointments.
  • Increased appointment setting efficiency by streamlining administrative tasks.

Administrative Assistant

Fernando Transport
San Pedro Sula, Departamento de Cortes
01.2018 - 11.2020
  • Provided exceptional customer service support, addressing client inquiries promptly and professionally to ensure satisfaction and maintain strong relationships.
  • Interacted professionally with clients providing excellent service at all times.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.

Education

Bachelor of Science and Humanities - Science And Humanities

Alberth Einstein International School-SPS
San Pedro Sula
06.2020

Skills

  • Attention to detail
  • Performance tracking
  • Problem-Solving
  • Time Management
  • Attentive customer service
  • Process improvement awareness
  • Accounting basics
  • Advanced analytics
  • Bookkeeping knowledge
  • Invoicing and billing experience

Languages

English
Advanced
Spanish
Native

Experience With

  • Microsoft Suite
  • Zendesk
  • Skywave
  • Salesforce
  • Canvas
  • Google Workspace
  • Microsoft teams
  • Slack
  • Zoom

Timeline

Project Manager

Regis Ro
12.2023 - 08.2025

Customer Service

Zero Variance
06.2022 - 11.2023

Appointment Setter

Coral Bay - Medicaid
06.2021 - 12.2022

Administrative Assistant

Fernando Transport
01.2018 - 11.2020

Bachelor of Science and Humanities - Science And Humanities

Alberth Einstein International School-SPS

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Rocio Del Cielo Madahi Moncada Aguilar