Roberto Andres Flores Deras

Customer Service Representative
November 2023 – June 2024

• Assisted customers in applying for T-Mobile credit, ensuring accuracy and compliance with requirements.
• Provided support to in-store and telesales representatives, facilitating the processing and approval of customer applications.
• Resolved inquiries and provided effective solutions, enhancing the customer experience and streamlining operations.
• Maintained high customer service standards, ensuring compliance with quality metrics and response time goals.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Vidriería ANRO
Production Assistant
January 2023 – November 2023

• Coordinated and ensured the timely completion of projects, including windows, doors, cabinets, and other glass installations.
• Managed transportation of materials from suppliers to the business, ensuring safe and timely delivery.
• Oversaw the installation of all projects, confirming that all installations were completed correctly and met quality standards.
• Collaborated with the production team to troubleshoot and resolve any issues, ensuring customer satisfaction and project success.