Microsoft, Excel
Roberta Rosales Gallardo
Business Administration, Executive Secretary
Tegucigalpa,FM
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks as well as training in mostly every skills concerned with my own experience. Motivated to learn, grow and excel in every field. Able to organize, manage inventory and keep every responsability in order to accomplish my duties in the best way possible.
Overview
1
1
Language
15
15
years of post-secondary education
20
20
years of professional experience
Work History
Owner Framing and Art Gallery
Sef employed
Tegucigalpa, Francisco Morazan
06.2011 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of [number] employees, overseeing hiring, training, and professional growth of employees.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled day-to-day running of [project or department or task], ensuring high levels of productivity and progression.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with [type] customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Developed team communications and information for meetings.
- Led [type] team in delivery of [type] project, resulting in [result].
Finance Collecting and Claims
Hondutel
Tegucigalpa, Francisco Morazan
06.2002 - 06.2010
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with [department or management] to achieve [result].
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Sugar Cane Factory ACENSA
Tegucigalpa, Francisco Morazan
01.1976 - 11.1977
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
05.1965 - 05.1965
GED -
06.1977 - 06.1978
Bachelor of Administrative Studies - Finance And Law
04.1977 - 10.1990
Skills
Arts and culture
Party and Event Management
Arts and crafts experience
Arrival and departure duties
Parts and material procurement
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Software
Interests
Organizing, art, decoration
Timeline
Owner Framing and Art Gallery - Sef employed
06.2011 - Current
Finance Collecting and Claims - Hondutel
06.2002 - 06.2010
American Business Academy - GED,
06.1977 - 06.1978
Universidad Nacional Autonoma De Honduras - Bachelor of Administrative Studies, Finance And Law
04.1977 - 10.1990
Assistant Manager - Sugar Cane Factory ACENSA
01.1976 - 11.1977
American School - High School Diploma,
05.1965 - 05.1965