Resumen profesional
Versatile and adaptable professional with the ability to manage multiple tasks efficiently. Experienced in work environments where commitment, teamwork, and dedication are highly valued. I am characterized by my dynamism, proactive attitude, and enthusiasm. I have strong digital skills and knowledge of computer tools. I am seeking opportunities to continue developing professionally and contribute my skills to a successful organization.
Experiencia
Customer service
Maxiefectivo
Tegucigalpa
2025.04 - 2025.11
- Effective customer service at the pawn shop improved customer satisfaction by explaining pawn services, interest rates, and payment terms to meet customers' needs
- Demonstrated experience in secure cash handling, personalized customer service, and sales to meet client needs and exceed performance objectives.
- Proficient in using CRM (Customer Relationship Management) systems to organize, manage, and prioritize business opportunities.
Medical Interpreter
Teleperformance
Francisco Morazán
2024.07 - 2025.02
- We collaborated with patients and health care providers in the translation from Spanish to English and vice versa.
- The work in this position is very crucial, since the translation in both languages needs to be clear and precise for the medical terms that are used, for the appropriate diagnoses and treatments.
- Demonstrated strong communication and interpersonal skills through accurate interpretation, empathy, teamwork, professionalism in sensitive situations, and exceptional customer service.
Customer service analyst in call center
Startek
Francisco Morazán
2023.07 - 2024.06
- Provided technical support to customers by assisting with internet, cable television, and telephone line issues, ensuring effective solutions for each situation.
Developed strong problem-solving skills while offering personalized customer service and continuous follow-up to address client needs.
Provided guidance, education, and training to help customers better understand and manage technical services.
Collaborated effectively with team members to improve service quality and ensure customer satisfaction.
Formación
Bachelor's degree - Sciences and Humanities
2011.09 - 2023.06
Enfatiza tus habilidades clave
- Attention to detail
- Problem-solving skills
- Computer skills
- Social skills
- Customer orientation
- Analytical thinking skills
- Teamwork
Languages
Spanish
Experto
English
Experto
Career
Bachiller Internacional en Ciencias y Humanidades, Abundant Life Christian School, La Unión, Lempira, 09/01/11, 06/01/23
Cronología
Customer service - Maxiefectivo
2025.04 - 2025.11
Medical Interpreter - Teleperformance
2024.07 - 2025.02
Customer service analyst in call center - Startek
2023.07 - 2024.06
Abundant Life Christian School - Bachelor's degree, Sciences and Humanities
2011.09 - 2023.06