Richard Sattler
Dedicated Customer Support Specialist
Tegucigalpa HN - São Paulo BR
Summary
Customer Support and Sales Specialist with extensive experience in the BPO industry, delivering high-quality service and helping teams grow. Fluent in English, Spanish, and Portuguese, with a proven track record of meeting KPIs, developing training content, and fostering a positive environment. Skilled at managing time effectively and presenting clear, empathetic communication in fast-paced, remote settings.
Overview
7
7
years of professional experience
Work History
Technical Customer Service Associate
PartnerHero
11.2018 - Current
- Provided bilingual (English/Spanish) customer and technical support, ensuring timely responses and resolutions.
- Developed training content to guide new team members and streamline support processes.
- Collaborated with cross-functional teams to improve service quality, resulting in higher customer satisfaction scores.
Trilingual Tech-Support Agent
Startek
Tegucigalpa, Departamento De Francisco Morazan
11.2017 - 11.2018
- Provided support in English, Spanish, and Portuguese, assisting customers with technical issues.
- Served as a Team POC (Point of Contact), bridging communication between team members and management.
- Conducted quality assurance checks to ensure KPIs and SLAs were met or exceeded, enhancing overall service performance.
Education
Bachiller - Ciencias y Humanidades
Saint Rapahael's School
Skills
- Lead Generation & Cold Calling: Supported real estate teams by connecting prospective buyers with realtors
- Trilingual Communication: English, Spanish, Portuguese
- Customer & Technical Support: Phone, chat, email troubleshooting
- Quality Assurance & KPI Management: Monitoring metrics, ensuring standards
- Training & Onboarding: Creating guides, coaching new hires
- Remote Collaboration: Adaptable in fast-paced, virtual work settings
Timeline
Technical Customer Service Associate
PartnerHero
11.2018 - Current
Trilingual Tech-Support Agent
Startek
11.2017 - 11.2018
Bachiller - Ciencias y Humanidades
Saint Rapahael's School
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