Word, excel, AS400,SAP
Ricardo Jorge Romero Saenz
Industrial Ingeniery
San Pedro Sula,CR
Summary
Proven leader in sales and operations, excelling in negotiation and client relationship management. At Salvaplastic Internacional, significantly boosted revenue through strategic partnerships and effective territory management. Skilled in driving team performance and optimizing processes, achieving notable increases in market share and operational efficiency. Demonstrates a keen ability to analyze market trends and implement cost-saving strategies, ensuring sustained business growth. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Central America and Caribean Sales Manger
Salvaplastic Internacional
06.2020 - Current
- Developed comprehensive sales forecasts based on data analysis, resulting in more accurate projections and informed decisionmaking.
- Facilitated regular sales meetings to review progress against objectives as well as provide necessary coaching or guidance when needed.
- Negotiated contracts with major clients, securing lucrative deals that contributed significantly to annual revenues.
- Established strong relationships with key customers, fostering long-term partnerships and enhancing revenue growth.
Country Manager
Braiform
01.2008 - 03.2020
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Established strong relationships with key industry players for business growth and expansion.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Increased market share by developing and implementing effective sales strategies.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Coached and mentored team members, fostering culture of continuous learning and development.
- Built a high-performing sales team through targeted recruitment, training, and performance management initiatives.
- Negotiated with service providers and vendors to improve margins, saving $[Amount] annually.
- Analyzed market trends and competitor activities to inform strategic decision making.
Customer Service Manager
Braiform
01.2004 - 12.2007
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
Import and Export Coordinator
A & E Products
07.1999 - 01.2004
- Prepared and submitted reports on import and export activity to management.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Analyzed shipping reports to identify opportunities for cost savings.
- Streamlined import and export processes by implementing effective documentation procedures.
- Negotiated freight rates with carriers for international transportation of goods.
- Developed cost-saving strategies by analyzing shipping routes and negotiating favorable rates with carriers.
- Processed customs declarations and maintained records of customs documents.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
- Manged over 40 Customer call from 6 seven differents countries
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
Education
Ingeniero Industrial - Industrial Engineering
Centro Universitario Regional Del Norte
San Pedro Sula 01.1984 - 01.1991
Skills
Negotiation expertise
Sales Presentations
Goals and performance
Operations
Solution selling
Territory Management
Key Account Management
Client Relationship Management
Sales Reporting
Software
Timeline
Central America and Caribean Sales Manger
Salvaplastic Internacional
06.2020 - Current
Country Manager
Braiform
01.2008 - 03.2020
Customer Service Manager
Braiform
01.2004 - 12.2007
Import and Export Coordinator
A & E Products
07.1999 - 01.2004
Ingeniero Industrial - Industrial Engineering
Centro Universitario Regional Del Norte
01.1984 - 01.1991
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