Ricardo Andrés Fuentes Flores
San Pedro Sula
Summary
Professional with experience in customer service, prepared to enhance client satisfaction and operational efficiency. Skilled in managing front desk operations, handling inquiries, and resolving issues promptly. Strong focus on team collaboration and adaptability to changing needs. Reliable communicator with positive attitude, adept in using multi-line phone systems, scheduling, and data entry. Strong ability to adapt, work in teams, and achieve goals through effective resource management. Recognized for being ethical, communicative, and proactive, with advanced English skills and proficiency in Microsoft Office.
Overview
5
5
years of professional experience
Work History
Sales Associate
Allied Global
San Pedro Sula, Honduras
03.2021 - 07.2021
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Coral Bay Contact Center
San Pedro Sula, Honduras
08.2021 - 12.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Sales Representative
Km2 Solutions
San Pedro Sula, Honduras (Remote)
01.2022 - 12.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Billing Customer Service Representative
Intouch Cx
San Pedro Sula, Honduras
03.2024 - 11.2024
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Processed sales transactions accurately using company-specific software systems.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Maintained detailed records of customer interactions to enhance service quality and reporting accuracy.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Receptionist
Answer Hero
San Pedro Sula, Honduras
03.2025 - Current
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Scheduled appointments and maintained calendars for staff, optimizing time management.
- Handled customer inquiries and resolved issues effectively, improving client satisfaction levels.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
University Degree - Business Administration
Universidad Autonoma De Honduras
San Pedro Sula, Honduras12-2026
Skills
- Excellent Communication
- Fast Learner
- Assertive
- Initiative
- Empathetic
- Microsoft Office Proficiency
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multi-tasking strength
- Excellent people skills
Timeline
Receptionist
Answer Hero
03.2025 - Current
Billing Customer Service Representative
Intouch Cx
03.2024 - 11.2024
Customer Service Sales Representative
Km2 Solutions
01.2022 - 12.2022
Customer Service Representative
Coral Bay Contact Center
08.2021 - 12.2021
Sales Associate
Allied Global
03.2021 - 07.2021
University Degree - Business Administration
Universidad Autonoma De Honduras
References
Alfredo, Osorio, +504 9982-6128
Additional Training
- - DynEd – English Course
- - Children's Campaign – Animator / Values Campaign
- - Altar Server – San Vicente de Paúl Parish
Activities
- - Neocatechumenal Community
- - Society of St. Vincent de Paul – Member