Raul Flores
Business Manager
Tegucigalpa,F.M.
Summary
Dynamic Call Center Sales Representative with a proven track record at Teleperformance, leveraging CRM software to enhance customer engagement and drive sales conversion. Recognized for developing tailored sales strategies that boosted revenue and conducting impactful training sessions, fostering a high-performing team dedicated to exceptional service and operational excellence.
Overview
5
5
years of professional experience
1
1
Language
Work History
Call Center Sales Representative
Teleperformance
06.2024 - 08.2025
- Utilized advanced CRM software to track customer interactions, improving follow-up efficiency and increasing conversion rates.
- Developed tailored sales pitches based on customer needs, enhancing engagement and boosting overall sales performance.
- Collaborated with team members to identify upselling opportunities, resulting in improved revenue generation and customer satisfaction.
- Conducted regular training sessions for new hires, fostering a knowledgeable team capable of achieving sales targets.
Call Agent
Altia Business Park
06.2023 - 06.2024
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently to enhance satisfaction.
- Utilized call center software to track customer interactions, ensuring accurate documentation and improved response times.
- Collaborated with team members to develop best practices, resulting in streamlined processes and enhanced operational efficiency.
- Conducted training sessions for new agents, fostering a collaborative environment and improving team performance and engagement.
Call Center Representative
Paragon Solutions
01.2021 - 06.2023
- Based on the role of Call Center Representative with three years of experience, here are eight resume experience statements:
- Delivered exceptional customer service by efficiently resolving inquiries, enhancing client satisfaction and loyalty.
- Utilized CRM software to document interactions, ensuring accurate tracking of customer issues and resolutions.
- Collaborated with team members to streamline communication processes, leading to improved response times and service quality.
Education
Bachelor of Science - Business Administration
National University of Honduras
Tegucigalpa, Honduras 05.2001 -
Skills
CRM software
Timeline
Call Center Sales Representative
Teleperformance
06.2024 - 08.2025
Call Agent
Altia Business Park
06.2023 - 06.2024
Call Center Representative
Paragon Solutions
01.2021 - 06.2023
Bachelor of Science - Business Administration
National University of Honduras
05.2001 -