Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramon Pineda

Ramon Pineda

Tegucigalpa

Summary

Psychology Student certified in NLP ‘Neuro-Linguistic Programming’. Experienced professional with a demonstrated history of working in the music industry and immigration law firm, gain experience in client communication, legal document handling, case assessment, and regulatory compliance.

I am skilled in Management, Sales, and Public Relations, with a full disposition and hardworking attitude, willing to grow professionally, learn new processes, and expand my knowledge in different working areas. Excellent interpersonal relationships, ability to assume responsibilities, problem-solving, and teamwork skills. Talented Intake Specialist offering [Number] years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.

Overview

11
11
years of professional experience

Work History

Intake Specialist

The Gillman Immigration
07.2023 - 03.2024
  • As an intake specialist at The Gillman Immigration Law Firm, I was the first point of contact for potential clients
  • I was responsible for conducting initial consultations, gathering information about their legal issues, and assessing whether their case aligns with the firm's capabilities
  • Additionally, I was also involved in answering inquiries, scheduling appointments, and maintaining client records
  • Was crucial in building rapport with potential clients and ensuring a smooth transition into the firm's legal processes.

Customer Service

GenMobile
02.2021 - 05.2023
  • I was the first contact with customers
  • I gave them technical support and assistance
  • Review and sale of balance
  • Developed and maintained customer service policies and procedures to ensure adherence to company standards
  • Resolved customer complaints with empathy and understanding, resulting in a 90% customer satisfaction rate.

Manager

Retune Music
11.2015 - 03.2020
  • General Manager and Founder

Sales manager

MINTEC
06.2013 - 02.2016
  • Get new clients and follow up with the ones we already have
  • Sale CRMs, Web designs, SEO, and hosting for small and big companies.

Education

NLP -

Mens Venilia
01.2024

Psicology -

UNITEC
01.2011

Skills

  • Leadership Skills
  • Ability to Multitask
  • Computer Skills
  • Communication Skills
  • Customer Service
  • Microsoft Excel
  • Microsoft Office
  • Teamwork
  • Communication
  • Leadership
  • Management
  • Marketing
  • C2 level English

Languages

Spanish
English

Timeline

Intake Specialist

The Gillman Immigration
07.2023 - 03.2024

Customer Service

GenMobile
02.2021 - 05.2023

Manager

Retune Music
11.2015 - 03.2020

Sales manager

MINTEC
06.2013 - 02.2016

NLP -

Mens Venilia

Psicology -

UNITEC
Ramon Pineda