Open To Work
Pierre Armando Leon Aguilar
Dentist
San Pedro Sula,CR
Summary
Results-driven professional with expertise in customer service and quality assurance. Skilled in critical thinking and relationship building, contributing to improved customer experiences and loyalty. Ready to leverage strengths to drive customer satisfaction and operational efficiency.
Adaptable customer service representative with strong skills in complaint handling and customer relations. Experienced in developing support strategies and collaborating with cross-functional teams to resolve issues efficiently.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alorica
Altia Business Park
11.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Quality Assurance Analyst
Itel Companies
Altia Business Park, San Pedro Sula
01.2023 - 10.2023
- Developed and maintained detailed test plans and cases to align with project requirements and specifications.
- Established metrics for measuring test coverage, defect density, and other key performance indicators to drive continuous improvement.
- Directed root cause analysis investigations for critical defects, implementing corrective actions that improved overall product quality.
- Reported progress, test metrics and results to project stakeholders.
- Collaborated with cross-functional teams to identify defects and facilitate timely resolutions throughout development cycles.
- Implemented automated testing tools to enhance efficiency in regression testing processes and improve accuracy of results.
Customer Service Representative
Itel Companies
Altia Business Park, San Pedro Sula
01.2022 - 12.2022
- Mentored junior representatives, fostering a culture of continuous learning and professional development within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
KM2 Solutions
Altara San Pedro Sula
02.2019 - 11.2021
- Resolved customer inquiries through phone, email, and chat while maintaining high service standards.
- Trained new team members on customer service protocols and company policies to ensure consistency.
- Implemented feedback mechanisms to enhance customer satisfaction and streamline support processes.
- Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
- Analyzed customer feedback trends to identify areas for service improvement and operational efficiency.
Dental Assistant
Clinica Dental Dra Rivera
Col. Satelite, San Pedro Sula, Cortes
10.2010 - 01.2019
- Assisted in dental procedures, ensuring patient comfort and adherence to safety protocols.
- Prepared examination rooms by sterilizing instruments and organizing supplies efficiently.
- Collaborated with dentists to develop treatment plans tailored to individual patient needs effectively.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on post-operative care and preventive dental practices to enhance oral health awareness.
- Streamlined appointment scheduling processes, improving patient flow and reducing wait times.
Education
Doctor of Dental Surgery - Dental Hygiene
UNAH VS
San Pedro Sula, Honduras05-2024
Bachelor of Science -
Florencia Bilingual Institute
San Pedro Sula, Honduras12-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Customer satisfaction measurement
Languages
English
Native or Bilingual
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$10/hr - $15/hrTimeline
Customer Service Representative
Alorica
11.2023 - 06.2024
Quality Assurance Analyst
Itel Companies
01.2023 - 10.2023
Customer Service Representative
Itel Companies
01.2022 - 12.2022
Customer Service Representative
KM2 Solutions
02.2019 - 11.2021
Dental Assistant
Clinica Dental Dra Rivera
10.2010 - 01.2019
Doctor of Dental Surgery - Dental Hygiene
UNAH VS
Bachelor of Science -
Florencia Bilingual Institute